NOC Engineer
4 days ago
JOB PURPOSE: Monitor systems, using diversified tools to monitor performance and capability of computer systems.
CERTIFICATIONS: Any IT infrastructure technical certification
EXPERIENCE: Total 2+ years of experience in Monitoring and L1 level knowledge in any IT infrastructure domain.
RESPONSIBILITIES (INCLUDES ALL TASKS):
- Experience and knowledge on the following Monitoring tool.
- Manage Engine – App and Ops Module with ITSM
- Troubleshoot problems, working to triage or troubleshoot the issues within their defined areas.
- Track issues, tracking and documenting all defects and resolutions in detail through a designated ticketing system.
- Report incidents, escalating complicated issues to management, other IT resources, third parties and/or vendors, as appropriate.
- Knowledge of service architecture, design, resource configuration, and business impact of events and symptoms.
- Good knowledge in monitoring tools, ITSM tools, backup, and DR tools.
TECHNICAL SKILLS / COMPETENCIES:
MANDATORY
- Knowledge of service subject matter and business processes.
- Knowledge of incident models, diagnostic tools, methods.
- Knowledge about ITIL process & Project Management.
- Knowledge on customer service ethos, ability to work well with.
OPTIONAL
SOFT SKILLS:
MANDATORY
- Good communication skills (English) and Analytical skills.
- Willingness to work 24/7 support window.
- ITIL certification will be added advantage.
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