Customer Service Officer

2 weeks ago

Dubai, Dubai, United Arab Emirates Zurich Insurance Company Ltd. Full time
Job Summary

Zurich Middle East is part of Zurich Insurance Group, one of the world's largest and most experienced insurers. Our mission is to help our local community understand and protect themselves from risk both locally and globally.

We are seeking a highly skilled and detail-oriented individual to join our team as Customer Service & Administrator. In this role, you will be responsible for processing customer requests, either via phone call or written request in Arabic and English language, meet the expectations of the customers by providing market leading service and retaining excellent customer relationships.

In-Line with our Emiratization strategy, Zurich is looking to hire Emirati talents who are aspiring to develop and grow their career within the insurance industry. Working with global, diverse, and inclusive teams, we aim to guide and support you to unleash your skillset, explore your passions and make a positive impact beyond your role – Let's Grow Together.

Job Accountabilities

As Customer Service & Administrator, your role will involve:

  • Sets and achieves targets to maintain productivity, efficiency, and quality standards.
  • Meet the requirements of their customers, build, and maintain excellent customer relationships through processing a range of tasks and services, while demonstrating knowledge of relevant systems, products, processes, and procedures.
  • Contribute to a positive and supportive team culture, and demonstrate clear adherence to customer focus, work collaboratively across all operational areas.
  • Take personal responsibility for resolving basic queries from customers and agents.
  • Support identifying and taking forward continuous improvement opportunities.
Job Qualifications

To be successful in this role, you will need:

  • Bachelor's degree preferred (or equivalent), and 2 or more years of experience in related field.
  • Understanding of the Insurance Industry and employees' benefits.
  • Previous experience working within an international and diverse cultural organization would be beneficial.
  • Excellent communication skills both written and verbal in English and Arabic.
  • Expertise in systems such as AS400 and Content Navigator.
  • Analytical and problem-solving mindset.
  • Accuracy and Attention to details.
  • Proven ability to build and maintain strong working relationships with customers and external and internal stakeholders.
  • Effective personal organization and planning skills.
  • Knowledge of Microsoft office packages – Word, Excel, and PowerPoint.

Why Zurich

At Zurich, we like to think outside the box and challenge the status quo. We take an optimistic approach by focusing on the positives and constantly asking What can go right?

We are an equal opportunity employer who knows that each employee is unique - that's what makes our team so great

Join us as we constantly explore new ways to protect our customers and the planet.

  • Location(s): AE - Dubai
  • Remote working: No
  • Schedule: Full Time
  • Recruiter name: Leigh Jeremy Jaye Santander

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