Service Advisor
3 weeks ago
Job Requisition ID: 159861
Established in the 1930s as a trading business, Al-Futtaim Group today is one of the most diversified and progressive, privately held regional businesses headquartered in Dubai, United Arab Emirates. Structured into five operating divisions; automotive, financial services, real estate, retail and healthcare; employing more than 35,000 employees across more than 20 countries in the Middle East, Asia and Africa, Al-Futtaim Group partners with over 200 of the world's most admired and innovative brands. Al-Futtaim Group's entrepreneurship and relentless customer focus enables the organization to continue to grow and expand; responding to the changing needs of our customers within the societies in which we operate.
By upholding our values of respect, excellence, collaboration and integrity; Al-Futtaim Group continues to enrich the lives and aspirations of our customers each and every day
Overview of the Role:
Join our team as an Aftersales Customer Relationship Manager, where you'll be the face of our brand and division to our valued customers. Your primary objective will be to maintain strong customer relationships, ensuring a seamless end-to-end Aftersales customer journey that drives revenue achievement and enhances customer retention.
What You Will Do:
- Cultivate long-term relationships with customers, fostering loyalty and retention through personalized engagement.
- Meet financial objectives by effectively upselling and controlling discounts, striving to achieve monthly revenue targets.
- Consult with customers to understand their needs and service requirements, guiding them through the entire service process to ensure their vehicle is fixed right the first time.
- Coordinate closely with the Production Team to provide timely progress updates on vehicle servicing, keeping customers informed and maintaining on-time delivery commitments.
- Provide detailed explanations of all work performed and associated costs to customers upon vehicle delivery, emphasizing the value-added services provided.
- Efficiently manage customer complaints, ensuring satisfactory resolution to enhance Customer Service Value and Net Promoter Scores.
- Adhere rigorously to all Standard Operating Procedures, Company policies, and Distributor Programs to uphold consistency in the customer experience.
Required Skills for Success:
- Proficiency in MS Office, with preferred knowledge of SAP.
- Strong customer handling skills and excellent communication abilities.
- Proficiency in conversational English and basic Arabic speaking.
- Technical proficiency and sound product and process knowledge.
- A minimum of 3 to 5 years of experience in the automotive industry, preferably in a similar service role.
- Diploma or Bachelor's degree in Automobile/Mechanical Engineering.
About the Team:
Join a dynamic and dedicated team committed to delivering exceptional customer experiences. Our team members are passionate about providing top-notch service and driving customer satisfaction.
What Equips You for the Role:
- Extensive experience in the automotive industry
- Technical expertise, coupled with your commitment to customer service excellence.
- Diploma or Degree in Automobile/Mechanical Engineering further demonstrates your qualifications for this position.
About Al-Futtaim Automotive
A major division of the UAE-based Al-Futtaim Group of companies, Al-Futtaim Automotive is an industry leader with presence in 10 countries across the Middle East, Asia and Africa.
Our core business activities at Al-Futtaim Automotive include distribution, manufacturing, leasing and aftersales, and we are firmly established as the regional representative of some of the world's most iconic automotive brands: Toyota, Lexus, Honda, Jeep, Chrysler, Dodge, Volvo and RAM.
We are driven by a customer-centric approach, constantly pushing the boundaries on innovation, quality standards, and value-added service across our vast universe of customers - right from motoring enthusiasts to fleet operators to contractors. Our mission is to become the leader in custom-made mobility solutions by delivering nothing less than world-class omni-channel experiences.
We channel our local expertise and global trust to deliver one of the most comprehensive portfolios of mobility products and solutions, from passenger cars to SUVs, electric vehicles to high-performance motorbikes, commercial vehicles to industrial & construction equipment.
What keeps the company moving forward is a 9000-member strong team, with inspiring possibilities for growth, throughout the career path. This is Al-Futtaim Automotive and we empower talent to move forward.
-
Service Advisor
7 days ago
Dubai, Dubai, United Arab Emirates Al Futtaim Private Company LLC Full timeJob Requisition ID: 160616 Established in the 1930s as a trading business, Al-Futtaim Group today is one of the most diversified and progressive, privately held regional businesses headquartered in Dubai, United Arab Emirates. Structured into five operating divisions; automotive, financial services, real estate, retail and healthcare; employing more than...
-
Customer Service Advisor
4 weeks ago
Dubai, Dubai, United Arab Emirates Concentrix Full timeJob Title:Customer Service Advisor - Arabic Speaker (Online Fashion)Job DescriptionThe Advisor II, Blended Support position interfaces with customers via inbound calls/chats/emails, outbound calls/chats/emails, or through the Internet depending upon client requirements. This position provides customer service support and resolution of non-routine problems...
-
Investment Advisor
3 weeks ago
Dubai, Dubai, United Arab Emirates Charterhouse UAE Full timeCharterhouse is working with one of the fastest growing Financial Services firms, who is looking to hire an Investment Advisor to join their team. This role will be required to maintain relationships with existing customers as well as bring on new business through both warm and cold business development.About the roleAs the Investment Advisor, the main...
-
HR Advisor
3 weeks ago
Dubai, Dubai, United Arab Emirates Charterhouse UAE Full timeCharterhouse is currently working with an international Law Firm who is looking to hire a HR Advisor to join their Office in Dubai. This is an exciting opportunity for a candidate who has experience working in Legal, Professional or Financial Services, looking to grow their career within Human Resources.About the RoleThe HR Advisor will be responsible for...
-
Senior Investment Advisor
3 weeks ago
Dubai, Dubai, United Arab Emirates Charterhouse UAE Full timeCharterhouse is working with one of the fastest growing Financial Services firms who is looking to hire a Senior Investment Advisor to join their team.About the roleThe Senior Investment Advisor will be responsible for bringing new clients on board and acting as the point of contact for leads, drafting investment proposals and managing the pipeline of...
-
Client Advisor
3 weeks ago
Dubai, Dubai, United Arab Emirates Burberry Limited Full timeINTRODUCTIONAt Burberry, we believe creativity opens spaces. Our purpose is to unlock the power of imagination to push boundaries and open new possibilities for our people, our customers and our communities. This is the core belief that has guided Burberry since it was founded in 1856 and is central to how we operate as a company today. We aim to provide an...
-
Client Advisor – Luxury Menswear
3 weeks ago
Dubai, Dubai, United Arab Emirates Charterhouse UAE Full timeCharterhouse is working exclusively with a renowned Italian Luxury Menswear brand that is opening a new store in Dubai Mall. Our client is looking to hire experienced Client Advisor, equipped with exceptional knowledge of luxury retail and acting as brand ambassadors. About the roleThis is a great opportunity for passionate luxury retail professionals to...
-
Client Advisor
3 weeks ago
Dubai, Dubai, United Arab Emirates Prada Group Full timeFounded in 1913 in Italy, the Prada Group was built on a tradition of excellence and with a vision of innovation. Our Iconic Brands include PRADA, Miu Miu, Church's, Car Shoe and Pasticceria Marchesi and we are currently operating in more than 45 Countries, embracing employees of more than 100 nationalities.Joining our Company means working in a creative and...
-
Wealth Manager
3 weeks ago
Dubai, Dubai, United Arab Emirates Charterhouse UAE Full timeCharterhouse is working with an innovative and independent boutique Asset Management firm, based in the DIFC. This firm specialises in managing their clients' funds in both public and private markets, and their fully independent structure allows them to offer bespoke, tailor-made solutions to their clients across multiple jurisdictions. Our client is...
-
MEA Rewards Lead
4 weeks ago
Dubai, Dubai, United Arab Emirates The Cigna Group Full timeThe job profile for this position is Compensation Advisor, which is a Band 4 Senior Contributor Career Track Role.Excited to grow your career?We value our talented employees, and whenever possible strive to help one of our associates grow professionally before recruiting new talent to our open positions. If you think the open position you see is right for...
-
Accounts Payable Supervisor
7 days ago
Dubai, Dubai, United Arab Emirates Hilton Full timeThe role aims to be recognized as a trusted advisor to finance team members and other hotel business partners. This role supports the finance lead to retain and train best-in-class finance professionals and assists in developing their finance team. This role ensures a robust control and compliance environment and supports the hotel / hotels to maximize...
-
Internal Auditor
4 weeks ago
Dubai, Dubai, United Arab Emirates Affiniax Partners Full timeAs an Internal Auditor, you will be responsible for conducting internal audits and providing assurance services to clients on behalf of the accounting firm. You will assess the effectiveness of internal controls, risk management processes, and compliance with policies and procedures across various industries and organizations. Your role is critical in...
-
Senior Associate
13 hours ago
Dubai, Dubai, United Arab Emirates Venus Business Solutions Full timeCompany Overview:Join our esteemed team at Venus Business Solutions (VBS), a thriving Dubai based accounting and audit firm renowned for its commitment to excellence, innovation, and client satisfaction. We are seeking a highly skilled and motivated Senior Accounts and Audit Associate/Consultant to contribute to our dynamic team and assist in delivering...
-
Senior Insurance Placement Manager
1 week ago
Dubai, Dubai, United Arab Emirates Marsh Full timeInsurance Placement Managers are responsible for the growth, profitability and client satisfaction of our clients through the negotiation of conditions and partnerships with Insurance companies. Placement managers "deliver the firm" by aligning client strategies and needs to MMC's capabilities and resources. This includes managing and developing insurance...
-
Senior Manager Global Customs
7 days ago
Dubai, Dubai, United Arab Emirates adidas Full timePurpose & Overall Relevance for the Organization: Are you passionate about navigating the intricate world of global trade? Join Global Customs, where you will dive into the dynamic realm of customs regulations across the Emerging Markets (EM), ensuring our products flow seamlessly across borders. Take the lead in optimizing our international supply chain...
-
New Business Models
4 weeks ago
Dubai, Dubai, United Arab Emirates Al Futtaim Private Company LLC Full timeJob Requisition ID: [[159946]] Established in the 1930s as a trading business, Al-Futtaim Group today is one of the most diversified and progressive, privately held regional businesses headquartered in Dubai, United Arab Emirates. Structured into five operating divisions; automotive, financial services, real estate, retail and healthcare; employing more than...
-
Service Advisor
2 weeks ago
Dubai, United Arab Emirates Dynatrade Auto Service UAE Full timeService AdvisorAdvising customerson service / repair needs of their vehicles, building customerconfidence in the services provided, ensure satisfaction of thecustomers, meeting laid down service objectives, and efficientexecution of designated administrativeactivitiesAge30 – 45yearsQualificationBachelor Degree /Diploma in Engg orequivalentExperience10+...
-
Service Advisor
3 weeks ago
Dubai, United Arab Emirates Dynatrade Auto Service UAE Full timeService AdvisorAdvising customers on service / repair needs of their vehicles, building customer confidence in the services provided, ensure satisfaction of the customers, meeting laid down service objectives, and efficient execution of designated administrative activitiesAge30 – 45 yearsQualificationBachelor Degree / Diploma in Engg or...
-
Sales /service Advisor
4 days ago
Dubai, United Arab Emirates SMART TOUCH AUTO SERVICE Full timeWe are looking for Automobile Sales/Service Advisor (MALE&FEMALE) who has Experience in the Automotive Industry with excellent communication skills and professional experience in dealing with customers. May experienced in handling luxury and supercars. Job Responsibilities: Good Knowledge, Automobiles BODY JOB AND CAR CARE. Determine customers need and...
-
Service Advisor
3 weeks ago
dubai, United Arab Emirates Allsopp & Allsopp Recruitment Full timeAs a Service Advisor you will interact directly with customers to understand their needs and provide the Service Technician Team with the necessary information to offer exceptional service.Main Responsibilities to include:Respond to customer inquiries technical questions and service maintenance contracts inperson or over the phoneUse vehicle evaluation...
-
Automotive Service Advisor
7 days ago
Dubai, United Arab Emirates MUNICH MOTOR GROUP Full timeRole Description: This is a full-time on-site role for a Service Advisor at Munich Motor Works in Dubai, United Arab Emirates. The Service Advisor will be responsible for ensuring customer satisfaction through customer-focused service and effective communication. They will also be responsible for providing aftersales support. Qualifications: Previous...
-
Automobile Service Advisor
4 weeks ago
Dubai, United Arab Emirates Perfect Ideas Recruitment Consultancy Full timeAutomotive Workshop Service Advisors required for a Premium Car Maintenace Center in Dubai to assist customers in determining problems with their vehicles while providing accurate service. Responsible for greeting clients, listening to customer requests, and estimating repair costs. **Qualifications**: The suitable candiadte would hold a Diploma in...
-
Automotive Service Advisor
4 weeks ago
Dubai, United Arab Emirates GTA Car Care Full time**Overview Of The Role** GTA Car Care is currently looking for an experienced & performance driven Service Advisor to work in our Dubai branch. A Service Advisor is responsible for the delivery of high-quality service in the Workshop by contributing to the development of customer relationships, creating awareness and enhancing customer loyalty. They are also...
-
Auto Service Advisor
4 weeks ago
Dubai, United Arab Emirates MASTERCLASS AUTOMOTIVE Full timeOur company AM Auto Repair LLC (Brand Name Masterclass Automotive) located in Al Wasl compound WH 69, Al Quoz 3,Dubai, is looking for a SERVICE ADVISOR who can speak Russian or Arabic. The applicant must have an experienced in UAE with Luxury Cars. No experience in UAE with luxury cars will not be entertained. **Job Types**: Full-time, Permanent Ability...
-
Automotive Service Advisor
3 days ago
Dubai, United Arab Emirates Takumi Motors Full timeLooking for an experienced service advisor with experience in UAE.
-
Automotive Service Advisor
4 weeks ago
Dubai, United Arab Emirates Perfect Ideas Recruitment Consultancy Full timeAutomotive Workshop Service Advisors required for a Premium Car Maintenace Center in Dubai to assist customers in determining problems with their vehicles while providing accurate service. Responsible for greeting clients, listening to customer requests, and estimating repair costs. **Qualifications**: The suitable candiadte would hold a Diploma in...
-
Automotive Service Advisor
4 days ago
Dubai, United Arab Emirates Takumi Motor Works Full timelooking to hire an experienced Auto Service advisor **Salary**: AED2,000.00 - AED3,000.00 per month Ability to commute/relocate: - Dubai: Reliably commute or planning to relocate before starting work (required)
-
Service Advisor
1 week ago
Dubai, United Arab Emirates Al-Futtaim Automotive Full timeRequired Skills To BeSuccessfulMinimum of 3 to 5 years’experience as a Service Advisor in an automotivedealership.Technical knowledge providesup-to-date technical information in response to customerinquiries.Excellent customer service, willingto go the extra mile.Strong Englishcommunications skills, Arabic speaker an addedadvantage!About TheTeamThe role...
-
Service Advisor
3 weeks ago
dubai, United Arab Emirates Dynatrade Auto Service UAE Full timeService AdvisorAdvising customers on service / repair needs of their vehicles, building customer confidence in the services provided, ensure satisfaction of the customers, meeting laid down service objectives, and efficient execution of designated administrative activitiesAge30 – 45 yearsQualificationBachelor Degree / Diploma in Engg or...
-
Automotive Service Advisor
4 weeks ago
dubai, United Arab Emirates ZCars Full timeAutomotive service center is hiring Service Advisor.Duties will be to communicate with the customers negotiating on the scope of Mechanical or Electrical works required for the vehicle and to be a mediator between customer and workshop head of service team.Good communication skills is most important.Job Type: PermanentSalary: AED4,000.00 - AED6,000.00 per...
-
Service Advisor
1 week ago
Dubai, United Arab Emirates Al-Futtaim Automotive Full timeRequired Skills To Be Successful Minimum of 3 to 5 years’ experience as a Service Advisor in an automotive dealership.Technical knowledge provides up-to-date technical information in response to customer inquiries.Excellent customer service, willing to go the extra mile.Strong English communications skills, Arabic speaker an added advantage! About The...
-
Automotive Service Advisor- Arabic Speaker
4 weeks ago
Dubai, United Arab Emirates D Luxe Car Care Full timeWe are looking for a personable Certified Service Advisor to act as the liaison between our customers and service technicians. The Certified Service Advisor's responsibilities include greeting customers, listening to requests, scheduling appointments, estimating costs, verifying insurance, conducting inspections, and test driving cars. The service advisor...
-
Automotive Service Advisor- Arabic Speaker
4 weeks ago
Dubai, United Arab Emirates D Luxe Car Care Full time**Job description** We are looking for a personable Certified Service Advisor to act as the liaison between our customers and service technicians. The Certified Service Advisor's responsibilities include greeting customers, listening to requests, scheduling appointments, estimating costs, verifying insurance, conducting inspections, and test driving cars....
-
Service Advisor
4 weeks ago
Dubai, United Arab Emirates Royal Swiss Auto Services Full timeEvaluate and receive customer vehicles according to Royal Swiss Auto’s guidelines and procedures. - Determine customer needs and encode those requirements into CRM. - Consult and conclude the final agreement of the repairs required and obtain the customer’s signature on the order form. - Clarify the scope of repair to the customer. Produce damage and...
-
Automotive Service Advisor- Arabic Speaker
3 weeks ago
Dubai, United Arab Emirates D Luxe Car Care Full timeWe are looking for a personable Certified Service Advisor to act as the liaison between our customers and service technicians. The Certified Service Advisor's responsibilities include greeting customers, listening to requests, scheduling appointments, estimating costs, verifying insurance, conducting inspections, and test driving cars. The service advisor...
-
Automotive Service Advisor
4 days ago
Dubai, United Arab Emirates Auto Hub Performance Garage Full timeEligibility: - Education Qualification : Diploma/Engineering in Automobile with minimum 2-3yrs experience as Service Advisor in this region. Should have Experience in German, American & Other European Cars. Valid U.A.E Driving License is added advantage Should have good communication Skills and should be fluent in English. Should be able to handle all...