Contact Centre Operator

4 weeks ago

Abu Dhabi, Abu Dhabi, United Arab Emirates Serco Plc Full time

Contact Centre Operator (UAE National)
Make a difference every day

We are a multinational organisation with a global team of 50,000 colleagues. In the Middle East we operate in the Transport, Defence & Advisory sectors, delivering services in Asset Management, Customer Experience, Fire & Rescue and Air Navigation Services. We are innovators, committed to redesigning and improving public services to fulfil our purpose to impact a better future by "Bringing National Visions to Life".

Your Opportunity

We are looking for a Contact Centre Operator to respond to the requests directed to the Helpdesk. Monitor and control the daily operations of the building and to record any system anomalies via the CAFM (Computer Aided Facilities Management) fault recording system for remedial repair and planned preventive maintenance. You are expected to deliver client service by taking inbound calls, receiving email requests received in adherence to procedural, productivity and quality standards.

This is a great opportunity to join our team and provide world class customer service in one of our airport contracts. You will be working part of a large and diverse team where you will constantly interact with customers in a collaborative and fun working environment.

This role will be based in Abu Dhabi airport.

Key Accountabilities

  • Attend to calls and requests directed through the switchboard, radio system and/or email (24 hours / 7 days per week) relating to the properties.
  • Answer calls within the agreed KPI (Key Performance Indicator) and to priorities calls in accordance with procedure.
  • Fast and efficient handling of queries with clients.
  • Record tenant/Client and system fault requests on the CAFM system accurately.
  • Assign, generate and schedule job cards for technicians and building managers.
  • Communication with site management and staff relating to calls/emails received.
  • Follow-up with clients/tenants and technicians re job cards issued.
  • Ensure that a high level of service is maintained (internal and external).
  • Ensuring that the work request is completed in CAFM system

Specific Requirements (What we are looking for in our candidates)

  • Minimum two (2) years' experience in office environment using keyboard skills.
  • Excellent Phone Manner and Customer Handling skills.
  • Excellent Email Handling Skills and data entry skills.
  • English spoken and written is essential.
  • Knowledge of the property and facility management.
  • Technical knowledge of building services operations is an advantage.
  • Have understanding in the principles of Quality Assurance and working to procedures.
  • Have an understanding and experience of using computerised logging systems.
  • Ideally experience in use of CAFM system.
  • Ideally a degree holder in business administration or related discipline.

What's in it for you?

At Serco, our core values drive everything we do, and we believe in fairly compensating our colleagues for the value they bring to our organization. We are proud to offer a total reward package at Serco which includes:

  • Competitive monthly pay and allowances that are commensurate with the role and industry standards
  • Comprehensive medical insurance coverage and life insurance, so our employees can feel secure in their health and financial wellbeing
  • We recognize the importance of work-life balance, which is why we offer competitive leave benefits that exceed industry standards
  • We offer an annual airfare allowance to support our expat colleagues to stay in touch and visit their loved ones
  • We pride ourselves on providing a supportive work environment where we foster a positive Safety-First culture
  • We care deeply about our colleagues' wellbeing and offer access to wellbeing programs and platforms to support their physical, mental, and emotional health.
  • As a global organization, we offer a vast array of career paths for our employees to choose from. The scale and breadth of our organization provides our colleagues with opportunities for growth and variety in their career path, both regionally and globally.

Join Us

At Serco, we believe there is a place here for everyone. A place where you can bring your authentic self to work every day. Our workplace culture is one that embraces diversity and fosters equity, respect, and belonging for every individual. We are committed to equal employment opportunities and creating an inclusive environment that proudly celebrates the perspectives and backgrounds that each of our employees bring to work every day.

Join Serco and be part of a values-driven organization that invests in the development and well-being of its employees and offers a rewarding and fulfilling career.

Serco is committed to Equal Employment Opportunities and is committed to ensuring the safety of all of its employees through its Zero Harm initiative. Please visit for more information.

  • Contact Centre Operator

    1 week ago

    Abu Dhabi, Abu Dhabi, United Arab Emirates Serco Plc Full time

    Contact Centre Operator (Arabic Speaker)Make a difference every day Your OpportunityWe are looking for a Contact Centre Operator to join us at an exciting new client, where you will be expected to deliver outstanding customer service by taking inbound calls, receiving email requests received in adherence to procedural, productivity and quality standards. As...

  • Contact Centre Operator

    4 weeks ago

    Abu Dhabi, Abu Dhabi, United Arab Emirates Serco Plc Full time

    Contact Centre Operator (Arabic Speaker)Make a difference every day Your OpportunityWe are looking for a Contact Centre Operator to join us at an exciting new client, where you will be expected to deliver outstanding customer service by taking inbound calls, receiving email requests received in adherence to procedural, productivity and quality standards. As...

  • Contact Centre Operator

    4 weeks ago

    Abu Dhabi, Abu Dhabi, United Arab Emirates Serco Plc Full time

    Contact Centre Operator (Arabic Speaker)Make a difference every day Your OpportunityWe are looking for a Contact Centre Operator to join us at an exciting new client, where you will be expected to deliver outstanding customer service by taking inbound calls, receiving email requests received in adherence to procedural, productivity and quality standards. As...

  • Contact Centre Supervisor

    1 week ago

    Abu Dhabi, Abu Dhabi, United Arab Emirates Serco Plc Full time

    Contact Centre Supervisor (Arabic Speaker) - Subject to Contract AwardMake a difference every dayThe Job OpportunitySince 1947, Serco Middle East has been supporting governments to deliver public services across various sectors (Transport, Healthcare, Citizen Services and Defence), enabling transformation and ensuring the delivery of world class services. We...

  • Project Manager- Contact Centre

    1 week ago

    Abu Dhabi, Abu Dhabi, United Arab Emirates Dautom Full time

    The job posting is outdated and position may be filled Specific implementation of Call Centre software. Experience with large scale network deployments.Demonstrable experience in managing projects with leading contact center solution providers like Microsoft, Cisco, Genesys or others will be highly desirable.Excellent and assertive communications and...

  • Data Centre Analyst

    1 week ago

    Abu Dhabi, Abu Dhabi, United Arab Emirates Precision Hire Solution Full time

    Overview: The Data Centre Analyst in Data Centre Operations plays a crucial role in managing procurement duties and administrative tasks to support the efficient operation of our data centers. This role involves the managing the procurement of pantry/office items and other data center equipment coordinating with vendors as well as managing documentation...

  • Data Centre Analyst

    1 week ago

    Abu Dhabi, Abu Dhabi, United Arab Emirates Precision Hire Solution Full time

    Overview: The Data Centre Analyst in Data Centre Operations plays a key role in managing procurement tasks and administrative duties to support the smooth operation of our data centers. This position involves overseeing the procurement of pantry/office supplies and other data center equipment, coordinating with vendors, managing documentation for DC-related...

  • Shopping Centre Manager

    1 week ago

    Abu Dhabi, Abu Dhabi, United Arab Emirates Manpower Professional Full time

    A large Real Estate Group is currently looking for an experienced Shopping Centre Manager to be based in Abu DhabiYou will be responsible of providing users of the shopping centre with retail property management services on site that meet their expectations, through coordinating resources and overseeing site managementYour main responsibilities will...

  • Shopping Centre Manager

    1 week ago

    Abu Dhabi, Abu Dhabi, United Arab Emirates Manpower Professional Full time

    A large Real Estate Group is currently looking for an experienced Shopping Centre Manager to be based in Abu DhabiYou will be responsible of providing users of the shopping centre with retail property management services on site that meet their expectations, through coordinating resources and overseeing site management.Your main responsibilities will...

  • Internship - Contact Centre

    1 week ago

    Abu Dhabi, Abu Dhabi, United Arab Emirates Daman - National Health Insurance Company Full time

    Key requirements;UAE Family book (Mandatory).Holding bachelor's degree with minimum GPA 2.8.Good communication skill in English is mandatory Location: Abu Dhabi

  • Contact Centre Agent

    1 week ago

    Abu Dhabi, Abu Dhabi, United Arab Emirates MEDICLINIC Full time

    KEY RESPONSIBILITY AREASAttend to all incoming telephone calls promptly efficiently and in a professional mannerSchedule appointments according to set procedures and policiesDocument all interactions and activities relevant to the call and uses appropriate Wrap-up codeConduct all outbound calls in an efficient, effective and professional mannerTransfer calls...

  • Manager- Contact Center

    1 week ago

    Abu Dhabi, Abu Dhabi, United Arab Emirates First Gulf Bank PJSC Full time

    Join the UAE's largest bank and one of the world's largest and safest financial institutions. Our focus is to create value for our employees, customers, shareholders and communities to grow through differentiation, agility and innovation.We are looking for top talent and your success is our success. Accelerate your growth as you help us reach our goals and...

  • RPACommand Centre Officer

    1 week ago

    Abu Dhabi, Abu Dhabi, United Arab Emirates Abu Dhabi Islamic Bank Full time

    RPA Command Centre OfficerRole :RPA Command Centre Officer**Location: Abu DhabiRole Purpose:The Digital Operations RPA (Robotic Process Automation) Command Centre Officer will be responsible for all the aspects of running the day-to-day process on Blue Prism Robotic Process Automation framework and platformPerform the first level resolutions and coordinate...

  • Event Coordinator

    1 week ago

    Abu Dhabi, Abu Dhabi, United Arab Emirates Future Rehabilitation Centre Full time

    Maintain a high level of customer service by providing prompt, accurate, and courteous responses to inquiries Effectively communicate with internal and external customers to resolve issues in a timely manner Serve as a resource to staff regarding policies, procedures, and processes Assist with the development and implementation of departmental goals,...

  • Manager Network Operations

    1 week ago

    Abu Dhabi, Abu Dhabi, United Arab Emirates Core42 Full time

    Manage and maintain resources to operate a 24/7 Network Operations Centre.Set clear goals and objectives for the team and provide guidance and support to ensure successful execution.Foster a collaborative and high-performance work environment, promoting continuous learning and professional development opportunities.24x7 MonitoringOversee the 24x7 monitoring...

  • Emirati Medical Centre Receptionist

    1 week ago

    Abu Dhabi, Abu Dhabi, United Arab Emirates Reap HR Consultancy Full time

    We are looking to hire Emirati Receptionist for a Medical Facility in Abu DhabiTo qualify for the position, you must have Fluency in Arabic and English Speaking SkillsBenefits:Salary and Package / Benefits will be discussed in the interview.Requirements:Job Title: Medical Center ReceptionistJob Description:Position Overview: As a Medical Center Receptionist,...

  • Group Leader Technical Operations

    2 days ago

    Abu Dhabi, Abu Dhabi, United Arab Emirates CAE Full time

    About This Role About the roleWe are looking for an experienced Manager to join us as Group Leader - Technical Operations to manage a team of 20+ flight simulator engineers & technicians, based on a key Airline customer site in Abu Dhabi. In this role you will lead the Technical Operations Team to provide a smooth, efficient, and high quality service within...

  • Manager Network Operations

    1 week ago

    Abu Dhabi, Abu Dhabi, United Arab Emirates Precision Hire Solution Full time

    Overview: The opportunity The Manager Networks Operations is accountable for overseeing and managing the functionality of our 24/7 Network Operations Centre and Cloud Infrastructure to ensure continuous operations optimal performance and security. Core42 is the UAEs nationalscale enabler for cloud and generative AI combining G42 Groups expertise across...

  • Call Centre and Leads Management Specialist

    1 week ago

    Abu Dhabi, Abu Dhabi, United Arab Emirates Skills Hub Recruitment Solutions Full time

    Call Centre And Leads Management Specialist Call Centre And Leads Management SpecialistJob Title: Call Centre and Leads Management SpecialistJob Summary: Your primary responsibility will be to convert the leads generated by the marketing team into satisfied patients. Through effective communication relationshipbuilding and exceptional customer service you...

  • Call Centre and Leads Management Specialist

    1 week ago

    Abu Dhabi, Abu Dhabi, United Arab Emirates Skills Hub Recruitment Solutions Full time

    Call Centre And Leads Management Specialist Call Centre And Leads Management SpecialistJob Title: Call Centre and Leads Management SpecialistJob Summary: Your primary responsibility will be to convert the leads generated by the marketing team into satisfied patients. Through effective communication relationshipbuilding and exceptional customer service you...