Group Leader Technical Operations

3 days ago


Abu Dhabi, Abu Dhabi, United Arab Emirates CAE Full time

About This Role

About the role

We are looking for an experienced Manager to join us as Group Leader - Technical Operations to manage a team of 20+ flight simulator engineers & technicians, based on a key Airline customer site in Abu Dhabi. In this role you will lead the Technical Operations Team to provide a smooth, efficient, and high quality service within the Training Centre Operation, supporting CAE Middle East LLC's goal to provide world class flight simulator training centre operations while being aligned with CAE's Vision to be recognized as a global training partner of choice to enhance safety, efficiency and readiness.
You and your team are responsible for the ongoing maintenance, both planned and unplanned, of our customers fleet of 10 Full Flight Simulators, as well as FTD Trainers and Cabin Trainers.

Duties & Responsibilities
  • Accountable for the effective management of Engineering team functions. Day-to-day operational effectiveness, monitoring and guidance
  • Ensure that all training devices are operating as per their certification standards, at all times
  • Be the point of contact for the customer for all technical or operational queries and issues
  • Ensure that the internal, customer, and Service Level Agreement (SLA) defined compliance and quality metrics / KPIs are consistently achieved. Deviations are tracked & actioned through corrective & preventive measures. Monitor the defect and interrupt counts and address accordingly
  • Accountable for the performance of the TCOPS team (Training Centre Operations), and the quality of the training devices based on the contractual terms between CAE Middle East LLC and our customers
  • Responsible to generate the roster for the operation and ensure sufficient coverage
  • Recruit and hire new staff to meet the operational deliverables and manpower requirements
  • Work closely with upper management to report and communicate serious concerns or issues affecting the technical operation, whether it is technical, staff, or customer related
  • Generate and lead the annual performance reviews of the technical operation staff
  • Communicate operational and organizational information effectively, and with transparency
Workplace Culture / Health and Safety / Environment
  • Consciously foster a workplace culture that is consistent and aligned with the overall organizational culture that emphasizes the mission, vision, guiding principles and values of the organization & CAE
  • Inspire harmonious staff relations and common objectives to get the best out of each staff member, while emphasizing the importance of teamwork to achieve our goal to meet & exceed customer expectations
  • Apply paramount importance to occupational Safety and Health in the workplace and associated metrics
  • Oversight over compliance with the CAE Global Environmental policy

Effective Project Management
  • Coordinate for successful project execution: Effective planning, scheduling and execution of all new installations and updates, as well as their device qualification process, as per requirements
  • Customer Satisfaction and Regulatory Requirements
  • Work closely with the customer, to ensure the highest level of service, in order to allow them to deliver a world class training experience for their crews and customers
  • Responsible for the planning of annual recurrent evaluations with the regulatory authorities, in coordination with the Quality and Compliance Manager. Prepare and oversee the operation and team to ensure smooth and successful initial and recurrent certifications of the training devices
About you
  • Educated to degree level or similar in a Technical or Engineering field
  • Must have experience of managing a Team of engineers / technicians
  • Must have technical experience of flight simulators – ideally both in an engineering and lead / management capacity
  • Must be happy to manage a team who cover a 24/7 shift pattern

Position Type

Regular

CAE thanks all applicants for their interest. However, only those whose background and experience match the requirements of the role will be contacted.

Equal Opportunity Employer

CAE is an equal-opportunity employer committed to diversity, equity, and inclusion. As "One CAE," we take affirmative action to ensure equal opportunity for all applicants regardless of race, nationality, colour, religion, sex, gender identity and expression, sexual orientation, disability, neurodiversity, Veteran status, age, or other legally protected characteristics.

If you don't see yourself fully reflected in every job requirement listed in the job posting, we still encourage you to reach out and apply. At CAE, everyone is welcome to contribute to our success. If reasonable accommodation is needed to participate in the job application or interview process, please get in touch with us at rh-


  • Business Group Leader

    2 weeks ago


    Abu Dhabi, Abu Dhabi, United Arab Emirates GHD Full time

    Business Group Leader – Advisory, Middle East Join a global professional services leader. We are committed to solving the world's biggest challenges in the areas of water, energy and urbanization.Together with our partners, we provide insights and solutions that address complex problems, provide societal outcomes, and benefit our communities.Our team is...

  • Business Group Leader

    2 weeks ago


    Abu Dhabi, Abu Dhabi, United Arab Emirates GHD Full time

    Business Group Leader - Advisory, Middle EastJoin a global professional services leader. We are committed to solving the world's biggest challenges in the areas of water, energy and urbanization.Together with our partners, we provide insights and solutions that address complex problems, provide societal outcomes, and benefit our communities.Our team is...


  • Abu Dhabi, Abu Dhabi, United Arab Emirates Miral Experiences Full time

    Entertainment Technical Team Leader | Miral Experiences Abu DhabiMiral Experiences operates a diverse portfolio of world-class and award-winning immersive experiences and attractions, in Abu Dhabi and beyond, brining joy to visitors from around the world.To ensure a smooth and efficient operation of the Miral Experiences Leisure Facilities in the Technical...

  • Technical Lead

    2 weeks ago


    Abu Dhabi, Abu Dhabi, United Arab Emirates GHD Full time

    Technical Lead – MEP (Design)Role Purpose:The role is expected to be key within our Building Services Business Group - serving as an MEP technical lead, assisting the Business Group Leader in managing the team's operations, deliverables, business development. We also expect the successful candidate to be involved in:Management of client relationship and...

  • Technical Team Leader

    2 weeks ago


    Abu Dhabi, Abu Dhabi, United Arab Emirates MVP Application and game design L.L.C Full time

    Position OverviewWe are seeking a skilled and experienced Technical Team Leader to join our dynamic team. As a Technical Team Leader, you will be responsible for managing a team of frontend and backend developers, ensuring the successful delivery of high-level project requirements. Your role will involve coordinating with project stakeholders, distributing...

  • Business Group Leader

    2 weeks ago


    Abu Dhabi, Abu Dhabi, United Arab Emirates GHD Full time

    Position: Business Group Leader Middle EastTogether with our partners, we provide insights and solutions that address complex problems, provide societal outcomes, and benefit our communities. Our team is passionate about helping clients solve complex infrastructure, development and movement challenges facing our communities. Taking a One GHD approach, we...


  • Abu Dhabi, Abu Dhabi, United Arab Emirates Teach Away Full time

    Contract Length: 2 yearsNumber of Vacancies: 1Student Level: Elementary Licensed TeacherRequirements: Education Required: BachelorMinimum Teaching Experience: 5 years of teaching experience Major: Bachelor Degree in Education or B.Sc degree with PGCE Required Certificates:Teaching Credential/LicenseMinimum Qualifications Bachelor of Education or Bachelor in...

  • Officer, Technical

    2 weeks ago


    Abu Dhabi, Abu Dhabi, United Arab Emirates oilandgas Full time

    About The CompanyWe are a global energy maritime logistics leader with a world-class asset base. We are the dedicated and vital logistics arm for ADNOC Group, providing mission critical and highly specialized services across ADNOC's entire value chain. We also provide market-leading, cost-competitive maritime and logistics solutions to over 100 global...


  • Abu Dhabi, Abu Dhabi, United Arab Emirates Sundus Recruitment and Outsourcing Services, Abu Dhabi Full time

    Dear Candidates,We are hiring for IT Technical Support Team Leader.Nationality- Only UAE National with Family bookExperience- 5+ years.Role: IT Technical Support Team LeaderLocation: Abu DhabiKey Accountabilities Of The RoleLeadership and Team Management (20%)Supervise, coach, and cultivate a team of technical support analysts.Set and assess performance...

  • Business Group Leader

    2 weeks ago


    Abu Dhabi, Abu Dhabi, United Arab Emirates GHD Full time

    15+ years professional experiencein a consultancy environment with at least 5+ years in a leadershiprole managing, leading and mentoringothersEngaging and motivating people skillsbacked by strategic problem-solvingcapabilitiesCommercially astute with strongproject delivery experience, including providing support to ProjectDirectors and Project Managers to...


  • Abu Dhabi, Abu Dhabi, United Arab Emirates Penspen International Full time

    We are looking for a FEED & Technical Leader (Engineering Manager) work in our PMS project in Khafji in The Kingdom of Saudi Arabia. The role is accountable for the management of the engineering team deployed on various projects. Engineering support is given to Project Management team who acts on behalf of the client (Khafji Joint Operations, KJO) and...


  • Abu Dhabi, Abu Dhabi, United Arab Emirates IKEA Gruppe Full time

    Company descriptionJob Requisition ID:155653Established in the 1930s as a trading business, Al-Futtaim Group today is one of the most diversified and progressive, privately held regional businesses headquartered in Dubai, United Arab Emirates. Structured into five operating divisions; automotive, financial services, real estate, retail and healthcare;...


  • Abu Dhabi, Abu Dhabi, United Arab Emirates Sundus Recruitment and Outsourcing Services, Abu Dhabi Full time

    Dear Candidates,We are hiring for IT Technical Support Team Leader.NationalityOnly UAE National with Family bookExperience 5+ years.Role: IT Technical Support Team LeaderLocation: Abu DhabiKey Accountabilities Of The RoleLeadership and Team Management (20%)Supervise, coach, and cultivate a team of technical support analysts.Set and assess performance goals,...


  • Abu Dhabi, Abu Dhabi, United Arab Emirates Elliott Group Full time

    Technical Service Engineer page is loadedTechnical Service Engineer ApplylocationsAbu DhabiItaly / RemoteUK / Remotetime typeFull timeposted onPosted 2 Days Agojob requisition idR1349Overview & ResponsibilitiesThe principal reason for this job is to support and assist external customers and Elliott business unit operational personnel in analysis of technical...

  • Technical Advisor

    2 weeks ago


    Abu Dhabi, Abu Dhabi, United Arab Emirates Al Futtaim Group Full time

    What you will do Maximize individual sold hours to meet the revenue performance objectives through target setting. Achieve individual utilization, efficiency and overall productivity set on monthly basis. Ensure adherence to warranty process, rules and regulations as stipulated by the Principal to qualify vehicles under Branch Self Approval (BSA) as per the...


  • Abu Dhabi, Abu Dhabi, United Arab Emirates United Al Saqer Group Full time

    Business Unit: United Al Saqer Group (UASG)The ICT Department within the UASG are a diverse & effective team that strives for organizational continuity with best-in-class results. Overall the IT Department at UASG provides various IT services to the Head office and all UASG group subsidiaries (automotive, food & beverage, construction, joinery, real estate,...


  • Abu Dhabi, Abu Dhabi, United Arab Emirates AYCA Global Full time

    Job Location - Abu DhabiSalary - AED 25K - 35K + Other BenefitsJob Requirement - Bachelors /Master's degree in Business Administration, Operations or related field years' of UAE experience in handling Operations management of company's Groups entities. Minimum of 57 years of working in UAE as Group Operations Manager. Seniorlevel experience in Group...


  • Abu Dhabi, Abu Dhabi, United Arab Emirates National Petroleum Construction Company Limited Full time

    Position - Offshore Operation Manager Technical & Services Offshore Operation Manager Technical & Services Years of Experience 15 Job Category Offshore Operations Job Location UAE - Abu Dhabi Employment Status Full Time Employment Type Long Term Senior Staff Candidate Gender No Preference Education Bachelors Preference All Nationality Job Description...

  • Technical Operator

    1 month ago


    Abu Dhabi, Abu Dhabi, United Arab Emirates Unilever Full time

    With 3.4 billion people in over 190 countries using our products every day, Unilever is a business that makes a real impact on the world. Work on brands that are loved and improve the lives of our consumers and the communities around us. We are driven by our purpose: to make sustainable living commonplace, and it is our belief that doing business the right...


  • Abu Dhabi, Abu Dhabi, United Arab Emirates abu dhabi islamic Full time

    Role Purpose:Lead and manage a team of technical support experts, including L2 Support engineers, IT Workshops Engineers, Printing Team Engineers, and Project staff, ensuring the streamlined operation of ADIB's IT support services for ADIB and its subsidiaries.Spearhead daily technical support operations, ensuring prompt resolution of IT issues, fostering...