Reservations Supervisor

1 month ago

Abu Dhabi, Abu Dhabi, United Arab Emirates Marriott International Full time
Job Number
Job Category Reservations
Location Le Royal Méridien Abu Dhabi, 113 Khalifa Street, Abu Dhabi, United Arab Emirates, United Arab Emirates VIEW ON MAP
Schedule Full-Time
Located Remotely? N
Relocation? N
Position Type Non-Management

POSITION SUMMARY
Oversee accuracy of room blocks, reservations, and group market codes. Communicate company values and/or culture to new employees. Review and implement new Reservations procedures. Process all reservation requests, changes, and cancellations received by phone, fax, or mail. Identify guest reservation needs and determine appropriate room type. Verify availability of room type and rate. Explain guarantee, special rate, and cancellation policies to callers. Accommodate and document special requests. Answer questions about property facilities/services and room accommodations. Follow sales techniques to maximize revenue. Input and access data in reservation system. Respond to any challenges found for accommodating rooming requests. Set-up proper billing accounts according to Accounting policies. Troubleshoot, resolve, and document guest issues and concerns or escalate/refer to appropriate individual.


Assist management in training, scheduling, counseling, and motivating and coaching employees; serve as a role model and first point of contact of the Guarantee of Fair Treatment/Open Door Policy process.

Follow all company policies and procedures; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets.

Welcome and acknowledge all guests according to company standards; anticipate and address guests' service needs; thank guests with genuine appreciation.

Speak with others using clear and professional language; prepare and review written documents accurately and completely; answer telephones using appropriate etiquette.

Develop and maintain positive working relationships with others. Comply with quality assurance expectations and standards. Read and visually verify information in a variety of formats. Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance. Perform other reasonable job duties as requested by Supervisors.

PREFERRED QUALIFICATIONS

Education:
High school diploma or G.E.D. equivalent.

Related Work Experience:
At least 2-years of related work experience.

Supervisory Experience:
At least 1 year of supervisory experience.

License or Certification:
None

Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture.

We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law.


At Le Méridien, we are inspired by the era of glamorous travel, celebrating each culture through the distinctly European spirit of savouring the good life.

Our guests are curious and creative, cosmopolitan culture seekers that appreciate moments of connection and slowing down to savour the destination.

We provide authentic, chic and memorable service along with experiences that inspire guests to savour the good life. We're looking for curious and creative people to join our team.

If you appreciate connecting with like-minded guests and have a deep desire to create memorable experiences, we invite you to explore career opportunities with Le Méridien.

In joining Le Méridien, you join a portfolio of brands with Marriott International.

Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.

  • Multi Property Sales Executive

    1 week ago

    Abu Dhabi, Abu Dhabi, United Arab Emirates Marriott International Full time

    Job Number Job Category Sales & MarketingLocation The St. Regis Saadiyat Island Resort Abu Dhabi, Saadiyat Island, Abu Dhabi, United Arab Emirates, United Arab Emirates VIEW ON MAP Schedule Full-TimeLocated Remotely? NRelocation? NPosition Type Non-ManagementPOSITION SUMMARYContact appropriate individual or department (e.g., Sales, Data Administration,...

  • Sales Executive Corporate

    1 month ago

    Abu Dhabi, Abu Dhabi, United Arab Emirates Marriott International Full time

    Job Number Job Category Sales & MarketingLocation Le Royal Méridien Abu Dhabi, 113 Khalifa Street, Abu Dhabi, United Arab Emirates, United Arab Emirates VIEW ON MAP Schedule Full-TimeLocated Remotely? NRelocation? NPosition Type Non-ManagementPOSITION SUMMARYContact appropriate individual or department (e.g., Sales, Data Administration, Accounting) as...

  • Sales Executive Corporate

    1 week ago

    Abu Dhabi, Abu Dhabi, United Arab Emirates Marriott International Full time

    Job Number Job Category Sales & MarketingLocation Le Royal Méridien Abu Dhabi, 113 Khalifa Street, Abu Dhabi, United Arab Emirates, United Arab Emirates VIEW ON MAP Schedule Full-TimeLocated Remotely? NRelocation? NPosition Type Non-ManagementPOSITION SUMMARYContact appropriate individual or department (e.g., Sales, Data Administration, Accounting) as...

  • Multi Property Sales Executive

    1 week ago

    Abu Dhabi, Abu Dhabi, United Arab Emirates Marriott International Full time

    Job Number Job Category Sales & MarketingLocation The St. Regis Saadiyat Island Resort Abu Dhabi, Saadiyat Island, Abu Dhabi, United Arab Emirates, United Arab Emirates VIEW ON MAP Schedule Full-TimeLocated Remotely? NRelocation? NPosition Type Non-ManagementPOSITION SUMMARYContact appropriate individual or department (e.g., Sales, Data Administration,...

  • Vice Principal

    2 months ago

    Abu Dhabi, Abu Dhabi, United Arab Emirates Aldar Education Full time

    Aldar Education are currently seeking an inspirational school leader for the position of Vice Principal within the UAE, commencing August 2024 or sooner by appointment. Aldar Education are the leading education group in Abu Dhabi, we provide inclusive and innovative learning that inspires and empowers communities, Aldar Education aims to be your employer of...

  • Vice Principal

    1 week ago

    Abu Dhabi, Abu Dhabi, United Arab Emirates Aldar Education Full time

    Aldar Education are currently seeking an inspirational school leader for the position of Vice Principal within the UAE, commencing August 2024 or sooner by appointment. Aldar Education are the leading education group in Abu Dhabi, we provide inclusive and innovative learning that inspires and empowers communities, Aldar Education aims to be your employer of...

  • Teacher of Mathematics

    2 weeks ago

    Abu Dhabi, Abu Dhabi, United Arab Emirates Bateen World Academy Full time

    Aldar Academies are seeking a Teacher of Mathematics for Bateen World Academy commencing start of Academic year Al Bateen Academy is located in the center of the city of Abu Dhabi and is a hugely popular school based in a vibrant community. The school is a high achieving British and IB World School (Years 7 to 13) easily exceeding IB Diploma global averages...

  • Teacher of Mathematics

    1 week ago

    Abu Dhabi, Abu Dhabi, United Arab Emirates Bateen World Academy Full time

    Aldar Academies are seeking a Teacher of Mathematics for Bateen World Academy commencing start of Academic year Al Bateen Academy is located in the center of the city of Abu Dhabi and is a hugely popular school based in a vibrant community. The school is a high achieving British and IB World School (Years 7 to 13) easily exceeding IB Diploma global averages...

  • Director of Revenue Management

    2 weeks ago

    Abu Dhabi, Abu Dhabi, United Arab Emirates Marriott International Full time

    Job Number Job Category Revenue ManagementLocation The St. Regis Saadiyat Island Resort Abu Dhabi, Saadiyat Island, Abu Dhabi, United Arab Emirates, United Arab Emirates VIEW ON MAP Schedule Full-TimeLocated Remotely? NRelocation? NPosition Type ManagementJOB SUMMARYResponsible for balancing the financial objectives of different lodging products to maximize...

  • Director of Revenue Management

    1 week ago

    Abu Dhabi, Abu Dhabi, United Arab Emirates Marriott International Full time

    Job Number Job Category Revenue ManagementLocation The St. Regis Saadiyat Island Resort Abu Dhabi, Saadiyat Island, Abu Dhabi, United Arab Emirates, United Arab Emirates VIEW ON MAP Schedule Full-TimeLocated Remotely? NRelocation? NPosition Type ManagementJOB SUMMARYResponsible for balancing the financial objectives of different lodging products to maximize...

  • Reservation Supervisor

    2 months ago

    Abu Dhabi, United Arab Emirates MINOR Hotels Full time

    As Reservations Supervisor you will directly support the Reservations Manager in driving the performance of the reservations team on property. You will ensure that all SOP's are being adhered to. You will further be responsible for maintaining and improving reservations operations to ensure a high degree of accuracy in guest reservations, maximising revenue...

  • Reservation Supervisor

    2 months ago

    Abu Dhabi, United Arab Emirates Anantara Full time

    Company Description A luxury hospitality brand for modern travellers. Anantara connects guests to genuine places, people and stories through personal experiences and providing heartfelt hospitality in the world’s most exciting destinations. From pristine islands and tropical beaches to cosmopolitan cities, tranquil deserts and lush jungles, Anantara...

  • Reservations Supervisor

    1 week ago

    Abu Dhabi, United Arab Emirates Marriott International, Inc Full time

    **Job Number** 24042304 **Job Category** Reservations **Location** Le Royal Méridien Abu Dhabi, 113 Khalifa Street, Abu Dhabi, United Arab Emirates, United Arab Emirates VIEW ON MAP **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Non-Management *** Oversee accuracy of room blocks, reservations, and group market...

  • Reservations Supervisor

    4 days ago

    Abu Dhabi, United Arab Emirates Marriott International, Inc Full time

    **Job Number** 24082855 **Job Category** Reservations **Location** Le Royal Méridien Abu Dhabi, 113 Khalifa Street, Abu Dhabi, United Arab Emirates, United Arab Emirates VIEW ON MAP **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Non-Management *** Oversee accuracy of room blocks, reservations, and group market...

  • Supervisor-reservations

    11 hours ago

    Abu Dhabi, United Arab Emirates Marriott International, Inc Full time

    **Job Number** 23194080 **Job Category** Reservations **Location** The Ritz-Carlton Abu Dhabi Grand Canal, PO Box 91888, Al Maqta Area, Abu Dhabi, United Arab Emirates, United Arab Emirates VIEW ON MAP **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Non-Management *** Oversee accuracy of room blocks, reservations,...

  • Reservations Supervisor

    7 days ago

    Abu Dhabi, United Arab Emirates Marriott International, Inc Full time

    **Job Number** 24098728 **Job Category** Reservations **Location** The Ritz-Carlton Abu Dhabi Grand Canal, PO Box 91888, Al Maqta Area, Abu Dhabi, United Arab Emirates, United Arab Emirates VIEW ON MAP **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Non-Management *** Oversee accuracy of room blocks, reservations,...

  • Reservation Supervisor

    2 months ago

    Abu Dhabi, United Arab Emirates Hawthorn Abu Dhabi Full time

    Provide assistance to everyday sales reservation executive and develop and evaluate sales calls and provide efficient training program to staff to ensure smooth working. - Coordinate with front desk and ensure response to all special guest requests and make all reservations appropriately for all guests. - Collaborate with reservation sales associate to...

  • Reservation Supervisor

    2 months ago

    Abu Dhabi, United Arab Emirates Hawthorn Abu Dhabi Full time

    Provide assistance to everyday sales reservation executive and develop and evaluate sales calls and provide efficient training program to staff to ensure smooth working. - Coordinate with front desk and ensure response to all special guest requests and make all reservations appropriately for all guests. - Collaborate with reservation sales associate to...

  • Reservation Supervisor

    2 days ago

    Abu Dhabi, United Arab Emirates Hawthorn Abu Dhabi Full time

    Provide assistance to everyday sales reservation executive and develop and evaluate sales calls and provide efficient training program to staff to ensure smooth working. - Coordinate with front desk and ensure response to all special guest requests and make all reservations appropriately for all guests. - Collaborate with reservation sales associate to...

  • Reservations Agent

    2 weeks ago

    Abu Dhabi, United Arab Emirates Al Maha Residence Full time

    • Process and confirm guest room reservations made by clients on the phone, letter or fax• Input all reservations into the computer, recording all pertinent information and attend to inquiries, complaints and requests regarding reservations• Remain up to date with all the promotions in and around the hotel and follow established procedures to process...

  • F&b Reservations Supervisor

    7 days ago

    Abu Dhabi, United Arab Emirates Mandarin Oriental Hotel Group Full time

    **Position**: F&B Reservations Supervisor (Full time #535028) **Property / Office**: Emirates Palace, Abu Dhabi **Location**: Abu Dhabi, United Arab Emirates **Responsibilities**: - Responsible for all administrative work related to Group Reservations and Private events in the F&B department liaising with Outlet /General Managers. - To be a hotel...

  • Reservations Supervisor

    2 months ago

    Abu Dhabi, United Arab Emirates Rayhaan Hotels & Resorts Full time

    Check the no show record as well as pending reservationCheck the VIP arrival, special requests and check traces to actionCheck the system on reservations for next two weeks and inform the sales team to fulfill sales leads accordinglyShow complete product knowledge, understand rate structure and apply rate managementCheck on pending visa or expiring...

  • Reservations Supervisor

    2 months ago

    Abu Dhabi, United Arab Emirates Rayhaan Hotels & Resorts Full time

    Check the no show record as wellas pending reservationCheck the VIP arrival,special requests and check traces toactionCheck the system on reservations fornext two weeks and inform the sales team to fulfill sales leadsaccordinglyShow complete product knowledge,understand rate structure and apply ratemanagementCheck on pending visa or expiringvisa’s which...

  • Reservation Agent

    2 days ago

    Abu Dhabi, United Arab Emirates Bookidia Travels LLC Full time

    A Travel agency located in Abu Dhabi, UAE need a below criteria for a reservation officers: A reservation agent typically has a wide range of responsibilities, which can include: *Making reservations and answering questions on topics such as hotel policies or flight schedules. *Resolving customer service issues and booking new reservations when...

  • Reservations Agent

    1 month ago

    Abu Dhabi, United Arab Emirates Qureos Full time

    **Job Number** 22215448 **Job Category** Reservations **Location** The Ritz-Carlton Dubai, Al Mamsha Street, Dubai, United Arab Emirates, United Arab Emirates VIEW ON MAP **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Non-Management *** Process all reservation requests, changes, and cancellations received by phone,...

  • Reservations Agent

    1 week ago

    Abu Dhabi, United Arab Emirates Marriott International, Inc Full time

    **Job Number** 23085882 **Job Category** Reservations **Location** The Ritz-Carlton Abu Dhabi Grand Canal, PO Box 91888, Al Maqta Area, Abu Dhabi, United Arab Emirates, United Arab Emirates VIEW ON MAP **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Non-Management *** Process all reservation requests, changes, and...

  • Reservations Agent

    1 week ago

    Abu Dhabi, United Arab Emirates SLASH TRAVEL AND TOURISM Full time

    **Job Purpose** efficiently promotes and executes the day-to-day Speed express sales and customer services to achieve set targets and objectives. Properly handles/directs customer inquiries and complaints in the right channel to enhance the customers experience and ensure their satisfaction. **Key Result Responsibilities** Works on promoting Speed...

  • Reservations Agent

    1 month ago

    Abu Dhabi, United Arab Emirates Marriott International, Inc Full time

    **Job Number** 23045672 **Job Category** Reservations **Location** Le Royal Méridien Abu Dhabi, 113 Khalifa Street, Abu Dhabi, United Arab Emirates, United Arab Emirates VIEW ON MAP **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Non-Management *** Process all reservation requests, changes, and cancellations...

  • Reservations Agent

    11 hours ago

    Abu Dhabi, United Arab Emirates Marriott International, Inc Full time

    **Job Number** 23015169 **Job Category** Reservations **Location** Le Royal Méridien Abu Dhabi, 113 Khalifa Street, Abu Dhabi, United Arab Emirates, United Arab Emirates VIEW ON MAP **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Non-Management *** Process all reservation requests, changes, and cancellations...

  • Reservations Service Center Supervisor

    3 weeks ago

    Abu Dhabi, United Arab Emirates Rosewood Abu Dhabi Full time

    • Maintain complete knowledge of and comply with all departmental policies, service procedures and standards. • Ensure that standards are maintained at a superior level daily.• Anticipate guests’ needs, respond promptly, and acknowledge all guests, however busy and whatever time of day.• Resolve guest complaints, ensuring guest...