Guest Reservations Agent

1 week ago


Abu Dhabi, Abu Dhabi, United Arab Emirates Marriott International, Inc Full time

Job Number

Job Category Reservations

Location The St. Regis Abu Dhabi, Nation Tower, Corniche, Abu Dhabi, United Arab Emirates, United Arab Emirates VIEW ON MAP

Schedule Full-Time

Located Remotely? N

Relocation? N

Position Type Non-Management

Start Your Journey With Us
From the very first opening of the St. Regis New York, St. Regis has stood as a symbol of uncompromising elegance and bespoke service. As the original house of luxury, St. Regis continues to redefine modern luxury through great service. The St. Regis Abu Dhabi merges authentic Arabian hospitality with more than a hundred years of bespoke St. Regis tradition.

Crafted for modern connoisseurs who desire exceptional experiences, The St. Regis Abu Dhabi is the social epicenter for royalty, the discerning traveler and luminaries in the art of living.

The hotel comprises of 283 fabulously appointed guest rooms including 55 suites, most of which have incredible views of both the Arabian Gulf and the city of Abu Dhabi, along with the breathtaking one-of-a-kind Bridge suite between the two Nation Towers.

The St.

Regis is a part of the Marriott International, a constant growing and a leading global hospitality company, having the vision to be the World's Favorite Travel Company, with more than 7,000 properties in 131 countries and territories.

The core of the hotel are our staff whom we address as "Hosts" as they are the ultimate luxury ambassadors of our hotel, striving to provide exquisite stay to our guests and memorable experiences each day.

Pursue your passion for a dynamic career and grow your expertise at the best address We invite you to explore your career at The Abu Dhabi's finest urban resort, The St.

Regis Abu Dhabi.

Process all reservation requests, changes, and cancellations received by phone, fax, or mail. Identify guest reservation needs and determine appropriate room type. Verify availability of room type and rate. Explain guarantee, special rate, and cancellation policies to callers. Accommodate and document special requests. Answer questions about property facilities/services and room accommodations. Follow sales techniques to maximize revenue. Input and access data in reservation system.

Indicate special room reservation types (e.g., complimentary rooms, employee discounts, travel agent inspection rates, and wholesale reservations) by inputting the correct code and rate into the reservation system.

Follow proper escalation procedures when addressing guest concerns.

***Follow all company policies and procedures; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets; protect the privacy and security of guests and coworkers. Welcome and acknowledge all guests according to company standards; anticipate and address guests' service needs; assist individuals with disabilities; thank guests with genuine appreciation. Speak with others using clear and professional language; answer telephones using appropriate etiquette. Develop and maintain positive working relationships with others; support team to reach common goals; listen and respond appropriately to the concerns of other employees. Comply with quality assurance expectations and standards. Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance. Perform other reasonable job duties as requested by Supervisors.

  • Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, peoplefirst culture. We are committed to nondiscrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law._
Combining timeless glamour with a vanguard spirit, St.

Regis Hotels & Resorts is committed to delivering exquisite experiences at more than 50 luxury hotels and resorts in the best addresses around the world.

Beginning with the debut of The St.

Regis hotel in New York by John Jacob Astor IV at the dawn of the twentieth century, the brand has remained committed to an uncompromising level of bespoke and anticipatory service for all of its guests, delivered flawlessly by a team of gracious hosts that combine classic sophistication and modern sensibility, as well as our signature Butler Service.

We invite you to explore careers at St. Regis. In joining St. Regis, you join a portfolio of brands with Marriott International.

Be where you can do your best work,

begin your purpose,

belong to an amazing global team, and

become the best version of you.
  • Reservation Agent

    1 week ago


    Abu Dhabi, Abu Dhabi, United Arab Emirates GRAVITY HOTEL Full time

    Reservations Agent will be responsible for the entire reservation process by providing prompt, efficient and responsive service to guests, so as to achieve a high level of guest satisfaction.Key Duties and Responsibilities: Processes and confirms guest room reservations made by clients. Follows procedures to process all room reservations, rates,...

  • Reservations Agent

    1 week ago


    Abu Dhabi, Abu Dhabi, United Arab Emirates RIXOS Full time

    Company Description Why work for Accor?**We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor's limitless...

  • Reservations Agent

    1 week ago


    Abu Dhabi, Abu Dhabi, United Arab Emirates Marriott International, Inc Full time

    Job Number Job Category ReservationsLocation Marriott Hotel Al Forsan Abu Dhabi, Al Forsan International Sports Resort, Abu Dhabi, United Arab Emirates, United Arab Emirates VIEW ON MAPSchedule Full-TimeLocated Remotely? NRelocation? NPosition Type Non-Management***Process all reservation requests, changes, and cancellations received by phone, fax, or mail....


  • Abu Dhabi, Abu Dhabi, United Arab Emirates Minor International Full time

    Job DescriptionRoles & ResponsibilitiesPOSITION SUMMARY Process all reservation requests, changes, and cancellations received by phone, fax, or mail. Identify guest reservation needs and determine appropriate room type. Verify availability of room type and rate. Explain guarantee, special rate, and cancellation policies to callers. Accommodate and document...

  • Reservation Agent

    1 week ago


    Abu Dhabi, Abu Dhabi, United Arab Emirates Grand Mercure international business hotels Full time

    Meeting the needs of inbound FIT reservations and groups from the taking of the inquiry, conversion of the business, assisting with organization of the group, through to ensuring successful on-site coordination of the groupMaintain fluency with the Accor Live Limitless Loyalty ProgramOversee accuracy of room blocks, reservations, and rate codesProcess all...

  • Guest Service Agent

    1 week ago


    Abu Dhabi, Abu Dhabi, United Arab Emirates Oaks Hotels Full time

    Company DescriptionOur ultra-luxurious suites located on Club Floors, embrace our guests in a world of plush comforts and discerning style. You get a feeling of total exhilaration as you relax at Oaks Liwa Executive Suites serviced apartments Abu Dhabi all the five star services at your fingertips.The primary responsibility of a guest service agent is to...

  • Reservations Agent

    1 week ago


    Abu Dhabi, Abu Dhabi, United Arab Emirates Al Maha Residence Full time

    Process and confirm guest room reservations made by clients on the phone, letter or fax Input all reservations into the computer, recording all pertinent information and attend to inquiries, complaints and requests regarding reservations Remain up to date with all the promotions in and around the hotel and follow established procedures to process all room...

  • Reservation Agent

    1 week ago


    Abu Dhabi, Abu Dhabi, United Arab Emirates Hawthorn Suites by Wyndham, Abu Dhabi Full time

    Receives, processes and confirm guest room reservations made by clients on thephone, letter or fax. Inputs all reservations into the computer recording all pertinent information. Attends to enquiries, complaints and requests regarding reservations. Remains up to date with all promotions in and around the hotel. Follows established procedures to process all...

  • Reservation Agent

    1 week ago


    Abu Dhabi, Abu Dhabi, United Arab Emirates Bab Al Nojoum Full time

    Reservation agent position- based in Mugheirah/Liwa (Western Region)Company accommodation and transportation provided.Hospitality experience in ReservationSalary: AED2, AED2,600.00 per monthAbility to commute/relocate: Abu Dhabi: Reliably commute or planning to relocate before starting work (required)Shift availability: Day Shift (required) Night Shift...

  • Reservation Agent

    1 week ago


    Abu Dhabi, Abu Dhabi, United Arab Emirates Anantara Full time

    Company DescriptionA luxury hospitality brand for modern travelers, Anantara connects guests to genuine places, people and stories through personal experiences and providing heartfelt hospitality in the world's most exciting destinations. From pristine islands and tropical beaches to cosmopolitan cities, tranquil deserts and lush jungles, Anantara welcomes...


  • Abu Dhabi, Abu Dhabi, United Arab Emirates Marriott International, Inc Full time

    Job Number Job Category ReservationsLocation The St. Regis Saadiyat Island Resort Abu Dhabi, Saadiyat Island, Abu Dhabi, United Arab Emirates, United Arab Emirates VIEW ON MAPSchedule Full-TimeLocated Remotely? NRelocation? NPosition Type Non-Management***Process all reservation requests, changes, and cancellations received by phone, fax, or mail. Identify...

  • Reservation Agent

    1 week ago


    Abu Dhabi, Abu Dhabi, United Arab Emirates MINOR Hotels Full time

    Adhere to all Standard Operating Procedures. Take personal responsibility for driving upselling, achieving set revenue targets by months. Be fully aware at all times of the Selling Strategy, rates, packages, groups and booking status of the hotel. Process and respond within 24 hours to all reservation requests and inquiries according to company standards....

  • Reservation Agent

    1 week ago


    Abu Dhabi, Abu Dhabi, United Arab Emirates Jobs for Humanity Full time

    Company DescriptionCompany Name: USD 437Company DescriptionRixos Marina Abu Dhabi is a luxurious hospitality establishment that seamlessly combines modern elegance with world-class amenities. Nestled in the heart of Abu Dhabi, our resort offers an unparalleled experience for both leisure and business travelers. With a prime waterfront location, Rixos Marina...

  • Reservations Agent

    1 week ago


    Abu Dhabi, Abu Dhabi, United Arab Emirates Hotel Chadstone Melbourne MGallery Full time

    Key Roles & Responsibilities Understand the key principles of ACCOR'S Pricing Strategies and Revenue ManagementRetail, Corporate, Leisure, Group, OtherRate Restrictions, hurdles and availabilitiesMaximise rooms revenue through the conversion of telephone calls into salesUtilize effective upselling techniquesUnderstand and take reservations to support the...

  • Sales Agent

    1 week ago


    Abu Dhabi, Abu Dhabi, United Arab Emirates Hilton Full time

    A Sales Agent will serve as the main contact for room reservations at the hotel; and therefore, must offer an excellent service and influence the Guest decision to stay at the property.What will I be doing?As a Sales Agent, you will serve as the first line of inquiry for room reservations within the hotel. A Sales Agent is responsible for offering excellent...


  • Abu Dhabi, Abu Dhabi, United Arab Emirates Anantara Full time

    Company DescriptionA luxury hospitality brand for modern travellers, Anantara connects guests to genuine places, people and stories through personal experiences and providing heartfelt hospitality in the world's most exciting destinations. From pristine islands and tropical beaches to cosmopolitan cities, tranquil deserts and lush jungles, Anantara welcomes...

  • Reservations Agent

    1 week ago


    Abu Dhabi, Abu Dhabi, United Arab Emirates Novotel Hotels Full time

    Provides a friendly and personal welcome for guestsEnsures that administrative procedures never take priority over guest relationsMakes every effort to meet guests' needs to conclude a saleDeals swiftly, efficiently and sensitively to all guest requests and follows throughHelps encourage guest loyalty by developing friendly, personalized relationshipsConveys...


  • Abu Dhabi, Abu Dhabi, United Arab Emirates ACCOR HOTEL Full time

    What you will be doing:Consistently offer exceptional, friendly and engaging serviceEnsure the best selection for the guest and ensure revenue is maximized through up-sellingRecommend property facilities and assist guests with information and special requestsBook room reservation requests, enter rooming lists, and update accurate information in the system

  • Reservations Agent

    1 week ago


    Abu Dhabi, Abu Dhabi, United Arab Emirates AccorHotel Full time

    Company Description- "Why work for Accor?We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor's limitless...

  • Guest Service Agent

    1 week ago


    Abu Dhabi, Abu Dhabi, United Arab Emirates Hilton Full time

    A Guest Service Agent provides reception services for Guests to contribute to an overall exceptional experience from check-in through check-out and complete audits, as required.What will I be doing?As Guest Service Agent, you will serve on the Gym team, to provide services for Guests to contribute to an overall exceptional experience.A Guest Service Agent...