Operational/Leadership Intern

1 month ago

Ras alKhaimah, Ra’s al Khaymah, United Arab Emirates Hilton Full time

Why Work for Hilton?

Hilton is one of the largest and fastest-growing hospitality companies in the world, with more than 7,000 properties with more than 1 million rooms in 123 countries and territories. In the 100+ years since our founding, we have defined the hospitality industry and established a portfolio of 18 world-class brands, with the emergence of the Tempo brand and including our flagship Hilton Hotels & Resorts brand, which is the most recognized hotel brand in the world. We have more than 100+ million members in our award-winning customer loyalty program, Hilton Honors. We are consistently endorsed by our employees as a Great Place to Work in all of the countries in which we operate.

As a Operational/Leadership Front Office Intern, you would be responsible for:

  • This is an amazing opportunity to learn and develop your knowledge and skills within all areas of Front Office including Telephones, Front Desk, Concierge, Reservations and Guest Relations.
  • Understand and operate Hotel ́s Property Management System
  • Possess a working knowledge of reservations procedures
  • Know room locations, types of rooms available, and room rates, as well as other services of the property
  • Assist in preregistration and blocking of rooms for reservations
  • Register guests and assigns rooms. Accommodate special requests whenever possible
  • Maintain relevant information available to customers and sometimes play the role of tourist advisor on the potential places in the region to visit.
  • Offer personalized service to each and every guest
  • Handle guest complaints with interest, concern and empathy
  • Coordinate room status updates with the Housekeeping department
  • Promote the activities offered by the hotel to tourists for commercial purposes.
  • Establish invoices at the customer's departure: price of the stay, meals, minibar consumption, excursions, hotel services ... and manage payments.
  • Know all safety and emergency procedures and is aware of accident prevention policies

What are we looking for?

Since being founded in 1919, Hilton has been a leader in the hospitality industry. Today, Hilton remains a beacon of innovation, quality, and success. This continued leadership is the result of our Team Members staying true to our Vision, Mission, and Values. Specifically, we look for demonstration of these Values:

  • Hospitality - We're passionate about delivering exceptional guest experiences.
  • Integrity - We do the right thing, all the time.
  • Leadership - We're leaders in our industry and in our communities.
  • Teamwork - We're team players in everything we do.
  • Ownership - We're the owners of our actions and decisions.
  • Now - We operate with a sense of urgency and discipline

As with any job, we do have certain criteria that you will need to meet in order to be considered. These are detailed as follows:

  • A passion for team work and development
  • Excellent organizational skills with a high level of accuracy
  • Excellent communication skills and ability to build effective long-term relationships
  • Excellent computer skills
  • Analytical approach to work
  • Studying or Graduate of Hospitality, Tourism or related
  • Prepared to commit to a Six upto Twelve months' internship

Hilton Work Perks

In addition to a competitive salary you will also receive a range of excellent benefits - probably the best of which is our Go Hilton Team Member Travel Program. This provides you with access to heavily reduced hotel room rates for you, your family & friends. Perfect for the holiday savvy team member In our hotel you will also benefit from a staff cafeteria for all meals, a five minute away shared accommodation and transportation. The role also includes all required residency and work permits.

What will it be like to work for Hilton?

Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest and team member experiences across its global brands. Our vision "to fill the earth with the light and warmth of hospitality" unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all

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