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Operational Intern

3 months ago

Ras alKhaimah, Ra’s al Khaymah, United Arab Emirates HILTON Full time
  • This is an amazing opportunity tolearn and develop your knowledge and skills within all areas ofFront Office including Telephones, Front Desk, Concierge,Reservations and Guest Relations.
  • Understandand operate Hotel ́s Property ManagementSystem
  • Possess a working knowledge ofreservations procedures
  • Know room locations,types of rooms available, and room rates, as well as other servicesof the property
  • Assist in preregistration andblocking of rooms for reservations
  • Registerguests and assigns rooms. Accommodate special requests wheneverpossible
  • Maintain relevant informationavailable to customers and sometimes play the role of touristadvisor on the potential places in the region tovisit.
  • Offer personalized service to each andevery guest
  • Handle guest complaints withinterest, concern and empathy
  • Coordinate roomstatus updates with the Housekeepingdepartment
  • Promote the activities offered bythe hotel to tourists for commercialpurposes.
  • Establish invoices at thecustomer's departure: price of the stay, meals, minibarconsumption, excursions, hotel services ... and managepayments.
  • Know all safety and emergencyprocedures and is aware of accident preventionpolicies