Order Management Specialist

3 weeks ago


Dubai, Dubai, United Arab Emirates Kerry Full time

Requisition ID: 52292

Position Type: Full-time Permanent

Recruiter: #LI-RG1

Posting Type: LI


About Kerry

Kerry is the leading taste and nutrition company globally, specializing in the food, beverage, and pharmaceutical sectors. We collaborate with clients daily to develop healthier, more flavorful, and sustainable products consumed by billions worldwide. Our goal is to be the most valuable partner to our customers, fostering a world of sustainable nutrition. A career with Kerry presents a chance to influence the future of food and grow in a diverse global setting.


Key Responsibilities
  • Accurately process customer orders from start to finish, ensuring all details are correct.
  • Inspect orders thoroughly to verify correctness in product specifications, quantities, pricing, and shipping details.
  • Maintain proactive communication with customers regarding order status, delays, and delivery estimates.
  • Resolve order discrepancies and address customer inquiries promptly.
  • Keep detailed records with a high level of accuracy in order entry and shipments.
  • Evaluate and improve order management processes for greater efficiency and customer satisfaction.
  • Collaborate with various departments to optimize order-related processes and enhance the customer experience.

Essential Responsibilities:

  • Follow up on pricing maintenance with Commercial team if necessary.
  • Coordinate with Account Manager for order releases from credit blocks.
  • Notify Account Manager for new customer accounts creation in the system.
  • Process orders for new accounts once they are created.

Qualifications and Skills
  • Bachelor's degree in supply chain management or related field preferred.
  • Experience in order management or customer service within manufacturing or distribution.
  • Proficiency in SAP, Sales Force ERP systems.
  • Strong attention to detail and data accuracy.
  • Excellent written and verbal communication skills.
  • Ability to multitask, prioritize effectively, and work well under pressure.
  • Problem-solving abilities with a customer-focused approach.

Be cautious of online scams or individuals falsely representing us. Kerry employees will always contact you through official Kerry channels. Do not engage in any requests for payments during the hiring process. Kerry does not utilize video chat platforms for interviews. Any financial transactions involving Kerry will be through official company accounts.



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