Order Management Representative

1 week ago


Dubai, Dubai, United Arab Emirates TASC Outsourcing Dubai Full time
The job posting is outdated and position may be filled

Responsibilities

  • Enter sales orders in ERP and ensure that order details in system matches customer's requirements as indicated in customer order form.
  • Provide order and shipment confirmation to Customers and ensure that orders are in ready condition and in correct status before each delivery.
  • Generates picking list and outbound reports, and submit invoices, delivery documents, instructions, and shipping release to delivery team for shipments.
  • Coordinate with other teams/support to complete the request of customers and communicates effectively with Planning and Logistics on customer's delivery date pull in requests.
  • Proactively and promptly update the customer of any delays in deliveries whether a revised delivery date is available or not.
  • Generate and analyses pending orders and participates in Pending review meetings to provide feedback on risks to meet the period's shipment commitment.
  • Resolve product or service problems by clarifying the customer's complaint determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution.
  • Consider improvements and modifications around data analysis and lead the implementation of improvement

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