Fraud Prevention Officer

2 months ago

Abu Dhabi, Abu Dhabi, United Arab Emirates Etihad Airways Full time
Synopsis

As a Fraud Prevention Officer at Etihad Airways, you will play a crucial role in safeguarding the company's financial assets and ensuring the security of our passengers' transactions. Reporting to the Manager of Credit Card Risk, you will be responsible for identifying, investigating, and preventing fraudulent activities related to payment transactions within the airline's operations.

Accountabilities
  • Monitoring Transactions: Monitor payment transactions and identify suspicious activities or patterns that may indicate fraudulent behavior.
  • Investigation: Conduct thorough investigations into flagged transactions, including analyzing transaction data, researching customer information, and collaborating with internal departments and external partners.
  • Fraud Detection: Utilize advanced fraud detection tools and techniques to proactively identify and mitigate potential fraud risks.
  • Risk Assessment: Assess the level of risk associated with fraudulent activities and recommend appropriate actions to mitigate risks and prevent future occurrences.
  • Policy Compliance: Ensure compliance with internal policies, industry regulations, and legal requirements related to fraud prevention and risk management.
  • Documentation: Maintain accurate records of fraudulent activities, investigation findings, and resolution outcomes for reporting and analysis purposes.
  • Collaboration: Collaborate with cross-functional teams, including finance, IT, customer service, and law enforcement agencies, to effectively address fraud-related issues and implement preventive measures.
  • Reporting: Prepare and present regular reports on fraud trends, patterns, and mitigation efforts to management and stakeholders.
  • Continuous Improvement: Stay updated on emerging fraud trends, technologies, and industry developments to continuously improve fraud prevention strategies and tactics.
Education & Experience
  • Bachelor's degree in finance, accounting, business administration, or a related field. Advanced degree or professional certifications in fraud prevention, risk management, or financial crime investigation are preferred.
  • Proven experience in fraud prevention, risk management, or financial crime investigation, preferably in the airline, banking, or financial services industry.
  • Strong analytical skills with the ability to interpret complex data and detect patterns indicative of fraudulent activities.
  • Excellent attention to detail and accuracy in identifying anomalies and discrepancies in transaction data.
  • Proficiency in using fraud detection software, data analysis tools, and Microsoft Office applications.
  • Knowledge of industry regulations, compliance standards, and best practices related to fraud prevention and risk management.
  • Effective communication and interpersonal skills with the ability to collaborate and build relationships with internal and external stakeholders.
  • Ability to work independently with minimal supervision, prioritize tasks, and manage multiple projects simultaneously.
  • Integrity, ethical conduct, and a commitment to upholding the highest standards of professionalism and confidentiality.

About Etihad Airways

Etihad Airways, the national airline of the UAE, was formed in 2003 and quickly went on to become one of the world's leading airlines. From its home in Abu Dhabi, Etihad flies to passenger and cargo destinations in the Middle East, Africa, Europe, Asia, Australia and North America. Together with Etihad's codeshare partners, Etihad's network offers access to hundreds of international destinations. In recent years, Etihad has received numerous awards for its superior service and products, cargo offering, loyalty programme and more. Etihad is recognised as one of the world's leading airlines in response to COVID-19 and was the first airline in the world to fully vaccinate its crew on board.

Etihad sees tackling the climate crisis as the most important issue of our time, and through strategic partnerships with major global aviation brands and OEMs, Etihad is relentless in its pursuit of industry decarbonisation.

To learn more, visit

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