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Fraud Monitoring Specialist

2 months ago

Abu Dhabi, Abu Dhabi, United Arab Emirates ADIB - Abu Dhabi Islamic Bank Full time
Job Summary

We are seeking a highly skilled Fraud Monitoring Specialist to join our team at ADIB - Abu Dhabi Islamic Bank. As a key member of our risk management team, you will be responsible for monitoring and reporting on transactions risk aspects from issuer/acquirer/E-Channels point of view.

Key Responsibilities
  1. Transaction Monitoring: Daily checking of suspicious/fraud transactions/Alerts based on pre-set parameters or data file.
  2. Fraud Detection: Investigate and Check the FG/SAS alerts for all ADIB transactions.
  3. Customer Liaison: Contacting customers for investigation/transaction confirmation.
  4. Incident Reporting: Log Confirmed Fraud Cases in GRC as incident with Fraud Details.
  5. Dispute Resolution: Prepare and Send a dispute form to the customer to process the refund.
  6. Card Replacement: Create card replacement request to customer.
  7. Analysis and Reporting: Collect common Fraud cases and do analysis to identify the CPP (Common Point of Purchase).
  8. Stakeholder Liaison: Liaison with branches/divisions/Departments/member & International banks for transaction confirmation and suspected fraud activities.
  9. Cases Clearance: Clear all the Cases which alerted in FG/SAS on spot.
  10. Card Blocking: Review Visa & Master Card alert then block and Replace the cards.
  11. Customer Communication: Using Multiple systems to provide the Correct information to the customer.
  12. Chargeback: Review Documents received from Chargeback if customer is involved.
  13. Write-off Memo: Prepare Write off memo for Fraud cases with Losses for refunding the amount.
  14. Card Delivery: Coordinating with other Card Center Units for card deliveries as per customer's requirement, arranging bullet service for any urgent delivery of card.
  15. Fraud Handling: Handling complaints received from various departments for any fraud activity. Taking the appropriate action if any fraud activity is seen.
  16. MIS Maintenance: Maintaining MIS for Fraud Write off Cases before sending them for chargeback team for further action.
  17. Unauthorized Report: Review Unauthorized report for Debit & Covered.
  18. VRM Review: Review all transactions blocked by VRM and act if needed.
  19. Manual Log Review: Review Full Day Manual Log and act if needed.
  20. Hold Transactions: Extracting and Reviewing Hold Transactions and block card if needed.
  21. Customer Update: Update customer and card/Channels details in relevant sheets.
  22. Currency Differences: Currency Differences Email.
  23. Customer Calls: Attending all inbound Calls from customers.
  24. Queue Monitoring: Monitor real time queues and identify high risk transactions within the business portfolio.
  25. Transaction Resolution: Resolve queued transactions within the service level agreements to reduce potential revenue losses.
  26. Bank and Merchant Interaction: Interact with banks and Merchants to validate information and to confirm or cancel authorizations.
  27. Transaction Verification: Send Transaction Verification to issuer Bank.
  28. Acquiring Fraud Cases: Maintaining database of Acquiring fraud cases for MIS.
  29. Daily Manual Log Review: Extract and Review Daily Manual log report to check the suspicious transactions.
  30. E-channels Alerts: Review and monitor E-channels Alerts reports / SAS Alerts.
  31. Provision VRM Blocked: Review provision VRM blocked or suspected transactions.
  32. Fraudulent Activities: Contact customers to investigate Fraudulent activities or confirmation.
  33. Fraud Incidents: Raise fraud incidents into GRC.
  34. Customer Calls: Attending all inbound Calls from customers.
  35. Customer Communication: Using Multiple systems to provide the Correct information to the customer.
  36. Fraud Trends: Communicate and share with stakeholders new fraud Trends.
  37. E-channels Blocking: Block all E-channels mobile banking, Cards, Internet banking etc.
  38. Call Centre Liaison: Liaise with call Centre to assist customer filling disputes & replacement.
  39. Respond to Queries: Respond to emails & queries raised by other team.
  40. Stop Payments: Send stop payments request to bear banks.
  41. Mule Account Blocking: Mule A/c Blocking and Control implementation recommendation.
  42. Alerts and Cases Update: Update relevant sheets with alerts or cases details.
Requirements
  • Education: Graduate with at least 3+ years' experience in banking and at least 2 years in risk management field.
  • Language: Good communication skills: Bilingual is preferred.
  • Analysis: Good Analytical skills.
  • UAE Banking Knowledge: Knowledge of UAE banking practices, regulations & risks.
  • Customer Service: Good knowledge of customer service standards.
  • MS Office: Sound knowledge of MS Office (Access, Word, Excel, and PowerPoint).
  • Banking Applications: Ability to master any banking application (specially Fraud Guard, Prime, Visa Risk Manager, Crystal Reports, CSF, Phoenix, SAS).
  • Leadership: Leadership skills.
  • Pressure Management: Ability to work under Pressure.
  • Creativity: Highly creative.
  • Fast-paced Environment: Ability to work in a fast-paced environment.
  • Knowledge Sharing: Ability to learn, share the knowledge to enhance the customer experience.