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Customer Service Representative
2 weeks ago
Location:
Sharjah, United Arab Emirates
Job Description:
Responsibilities:
- Handle incoming calls from patients and healthcare providers promptly and professionally.
- Provide accurate information regarding medical services, appointment scheduling, and general inquiries.
- Assess the urgency of calls and escalate to appropriate medical personnel or emergency services when necessary.
- Schedule appointments, manage patient records, and update information in the database.
- Follow established protocols and guidelines for patient interactions and confidentiality.
- Provide empathetic and compassionate support to patients, addressing their concerns and ensuring their needs are met.
- Coordinate with medical staff to ensure seamless communication and patient care.
- Conduct outbound calls for appointment reminders, followups, and surveys to enhance patient experience.
- Maintain a high level of professionalism and confidentiality in handling sensitive medical information.
- Adhere to compliance regulations and quality standards in all interactions and processes.
Requirements:
- Bachelor's degree in healthcare administration, nursing, or a related field preferred.
- Proven experience in a medical call center or customer service role, preferably in a healthcare setting.
- Excellent communication skills in English (Arabic proficiency is a plus).
- Strong interpersonal skills with the ability to interact effectively with diverse individuals.
- Knowledge of medical terminology and healthcare procedures.
- Ability to multitask, prioritize, and work efficiently in a fastpaced environment.
- Empathy, patience, and active listening skills to provide exceptional patient support.
- Proficiency in using computer systems and electronic medical records (EMR) software.
- Flexibility to work in rotating shifts, including evenings, weekends, and holidays.
Salary:
AED AED200.00 per month
Experience:
- customer service: 1 year (preferred)
Ability to Commute:
- Sharjah (required)
Ability to Relocate:
- Sharjah: Relocate before starting work (required)
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