Loss Prevention Shift Leader

2 weeks ago

Dubai, Dubai, United Arab Emirates Marriott International, Inc Full time

Job Number

Job Category Loss Prevention & Security

Location JW Marriott Marquis Hotel Dubai, Sheikh Zayed Road Business Bay, Dubai, United Arab Emirates, United Arab Emirates VIEW ON MAP

Schedule Full-Time

Located Remotely? N

Relocation? N

Position Type Non-Management

***To protect and safeguard Hotels assets, associates, guest and visitors while on the premises of the Hotel.

SCOPE / BUSINESS CONTEXT

  • A Full Time position based at JW Marriott Marquis Dubai.
  • Number of Direct Reports
  • N/A
  • Titles of Direct Reports
  • N/A

CANDIDATE PROFILE

Experience:

  • 1 to 2 years' experience in position of similar capacity
Skills and Knowledge- Computer skills

  • English Language
  • Quick and eager learner
Education or Certification- High School or equivalent similarity experience required

  • Dubai Security Guard/ Officer Certificate (SIRA)

SPECIFIC DUTIES

  • The_ _following_ _are specific responsibilities and contributions critical to the successful performance of the position:_
  • Patrol all areas of the property; assist guests with room access
  • Monitor Closed Circuit Televisions, perimeter alarm system, duress alarms, and fire life safety system.
  • Conduct emergency response drills, daily physical hazard/safety inspections, investigations, interviews, and key control audit.
  • Monitor Closed Circuit Televisions and alarm systems. Authorize, monitor, and document access to secured areas. Assist guests/employees during emergency situations.
  • Conduct safety briefing
  • Proper documentation of all accidents, incidents, Marriott Threat condition, ISRA, SSA Files at LP office. and follow up accordingly
  • Be well versed and knowledgeable of JWMM Fire and Evacuation procedures as well as health and safety requirements in the Workplace.
  • Defuse disturbances in accordance with company policies and procedures.
  • Lock property entrances when required.
  • Conduct daily physical hazard inspections.
  • Respond to accidents, contact EMS or administer first aid/CPR as required.
  • Assist guests/employees during emergency situations.
  • Notify appropriate individuals in the event of accidents, attacks, or other incidents.
  • Defuse guest/employee disturbances.
  • Call for outside assistance if necessary.
  • Assist management in training, motivating and coaching employees; serve as a role model and first point of contact of the Guarantee of Fair Treatment/Open Door Policy process.
  • Ensure compliance with alcoholic beverage control laws.
  • Complete incident reports to document all Security/Loss Prevention related incidents.
  • Assist in the supervision of assigned security officer
  • Liaising with police when necessary.
  • Handle all interruptions and complaints.
  • Resolve safety hazard situations.
  • Escort any unwelcome persons from the property without interrupting the orderly flow of property operation.
  • Report to scenes of vehicle accidents/thefts.
  • Call for assistance using proper code responses.
  • Complete a Loss Prevention shift summary/daily activity report.
  • Maintain confidentiality of all Security/Loss Prevention and property reports/documents; release information only to authorized individuals.
  • Conduct investigations and gather evidence.
  • Conduct interviews with relevant parties.

OTHER

Policies and Procedures

  • Follow company, hotel and department policies and procedures.
  • Follows Marriott International Hotels Limited Regional Office policies and procedures
  • Protect the privacy and security of guests and coworkers.
  • Maintain confidentiality of proprietary materials and information.
  • Ensure uniform, nametags, and personal appearance are clean, hygienic, professional and in compliance with company policies and procedures.
  • Protect company tools, equipment, machines, or other assets in accordance with company policies and procedures.
  • Perform other reasonable job duties as requested by Supervisors and Management.
  • Working hours as required to do your job but normally not less than 48 hours per week.
Guest Relations

  • Actively listen and respond positively to guest questions, concerns, and requests using brand or property specific process (e.g., LEARN, JW Symphony of Service) to resolve issues, delight, and build trust.
  • Assist other employees to ensure proper coverage and prompt guest service.
  • Anticipate guests' service needs, including asking questions of guests to better understand their needs and watching/listening to guest preferences and acting on them whenever possible.
  • Address guests' service needs in a professional, positive, and timely manner.
  • Engage guests in conversation regarding their stay, property services, and area attractions/offerings.
  • Thank guests with genuine appreciation and provide a fond farewell.
  • Welcome and acknowledge each and every guest with a smile, eye contact, and a friendly verbal greeting, using the guest's name when possible.
  • Supply guests/residents with directions and information regarding property amenities, services

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