Guest Relation Officer

1 week ago


Dubai, Dubai, United Arab Emirates FMP Homes Real Estate Management Full time

Description
We are looking for a Guest Relations Officer to provide high-quality service to our holiday home guests. In this role, you should be an excellent communicator who can stay positive when facing difficult situations. You should also be reliable and customer-oriented, as you'll serve as a primary point of contact for our customers. Your goal will be to ensure our guests enjoy themselves and plan to come back to our holiday homes.

Responsibilities

  • Ensure that all checkins and checkouts are handled smoothly through efficient communication with building developers, without unnecessary delay or discomfort to any guest.
  • Handling guest complaints and concerns in an efficient and timely manner.
  • Coordinating housekeeping schedules and property maintenance works.
  • Coordinating the furnishing of new vacant properties according to DTCM quality standards.
  • Maintain high guest review score on through exceptional customer service and effective relationship building.
  • Maintain a strict inventory of furniture items in the property and oversee the security deposit handling process.
  • Maintain upto date information on arrivals, departures and apartment condition.
  • Collect Guest feedback during guest departure along with likes and dislikes and maintain all guest profiles.
  • Adhere to strict staff grooming and hygiene standards.
  • Consciously and continuously strive to better his/ her skills and increase his/her knowledge.

Requirements:

  • Proven experience as a Guest Relations Officer in Holiday Homes
  • Proficiency in English; knowledge of additional languages is a plus
  • A customeroriented and professional attitude
  • Outstanding communication abilities
Excellent organizational and time-management skills

Salary:
AED3,000.00 per month

Salary:
AED3,000.00 per month

Application Deadline: 18/03/2024

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