Client Conservation Officer

2 weeks ago


Dubai, Dubai, United Arab Emirates Nexus Insurance Brokers Full time

Closing on:
Jun 28, 2024

Nexus Insurance Brokers LLC (NIB) is one of the largest financial brokers in the region offering a composite suite of life insurance, general insurance, savings, and investment products to corporate and individual clients, from a range of international and domestic product providers.
What will you be doing?

As a Client Conservation Officer at Nexus, you will be in direct contact with our clients with an aim to increase persistency and provide each customer with an exceptional standard of service

The job will include:

  • Ensuring that the internal CRM systems are duly updated with accurate postcall information.
  • Regular interaction with product providers, to represent our clients' interests, ensuring that customer requests are followed through till completion.
  • Providing information and clarification to customers with policy related queries.
  • Working in close coordination with the sales, servicing, and compliance teams.
  • Offering proactive solutions to help resolve customer issues and complaints.
  • Providing all customers with consistent, streamlined service.
  • Assisting customers, when required, with documentation.

What we are looking for:

  • An individual with a positive attitude, who is willing to learn and is a strong team player.
  • Prior experience in a customerretention, complaints handling and/or servicing role, in the life insurance industry would be advantageous.
  • A customer focussed, resultoriented insurance professional (preferably).
  • Familiarity with insurance providers operating within the local market, their products and processes would be preferable.
  • A flair for the English language, with an ability to speak fluently and handle customer objections with ease.
  • Proficiency in Microsoft Office and Outlook.

What Nexus offers:

  • A competitive package which includes free medical cover and free group life insurance.
  • The opportunity to work in a multicultural and dynamic team environment.
  • Excellent onthejob training in addition to training at the time of onboarding.

Job Categories:
Sales
Job Types:Full Time
Job Locations:Dubai

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