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Client Relationship Officer
1 week ago
Your role will involve making outbound calls to clients, responding to their queries and concerns, and providing excellent customer service.
- Contact clients via telephone to maintain and develop relationships with them.
- Respond promptly to client inquiries and resolve any issues or concerns in a professional manner.
- Collect client feedback and suggestions to improve our products and services.
- Follow up on leads and prospects generated by marketing campaigns or referrals.
- Communicate effectively with clients, colleagues, and other stakeholders.
- Update client records and maintain accurate client databases.
- Collaborate with team members to achieve departmental goals.
- Stay uptodate with industry trends and developments.
- Attend training and coaching sessions as required.
- Follow up with prospective leads. Understand their needs and requirements and provide them with relevant information about the properties.
- Maintain a positive customer relationship with prospective leads. Be courteous and professional in interactions and ensure that any concerns or questions are addressed.
- Coordinate viewings for prospective buyers. Understand their needs and requirements and ensure that viewings are scheduled at convenient times.
- Attend project briefings. Understand the project details and ensure that the information is accurately represented to prospective buyers.
Job Requirements:
- High school diploma or equivalent.
- 1+ year of experience in a customer service or client relations role.
- Excellent communication and interpersonal skills.
- Ability to work independently and as part of a team.
- Strong problemsolving and decisionmaking skills.
- Detailoriented with strong organizational skills.
- Proficient in Microsoft Office and CRM software.
- Ability to manage multiple tasks and prioritize effectively.
- Positive attitude and willingness to learn and grow.
Salary:
AED3,000.00 per month
COVID-19 considerations:
Please wear mask.
Ability to commute/relocate:
- Dubai: Reliably commute or planning to relocate before starting work (required)
Experience:
Customer Service: 1 year (required)
Language:
- Hindi (required)
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