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Jnr Network Engineer

4 months ago

Dubai, Dubai, United Arab Emirates Michael page Full time

Job Description

This role will encompass a range of responsibilities including but not limited to:

  • Technical support to internal CSL product teams in the development, sales and support of IoT propositions and Customer solutions.
  • Pre-sales support and services to CSL sales functions, providing high quality technical interfaces to internal/external customers and suppliers.
  • Investigating technical incidents and providing remedies where necessary, taking proactive ownership of technical supplier equipment/service problems.
  • Co-ordinating 3rd party suppliers in the resolution of more complex IoT issues including Mobile Operators, hardware manufacturers, platform providers etc.
  • Design/build of secure customer router configurations, utilising internal platforms to provision, test and activate.
  • Deployment and management of customer/product trials and pilots.
  • Generation of technical documentation (manuals, product specifications, requirements definitions, guides, plans etc) where required.
  • Maintaining strong technical relationships with key Customer/Suppliers/Partners, keeping abreast of their latest developments and trends.
  • Evaluating new products/propositions, assessing their technical suitability and viability.
  • Working with operations and service delivery on product developments/enhancement and ensuring their readiness for business take on and in-life support.
  • Maintain detailed knowledge of infrastructure/applications, processes, technologies, markets, billing platforms and developments.
  • To be experienced and fully competent in own areas and to share this expertise with others, providing guidance and support.
  • Provide out of hours support for escalated issues as part of an on-call rota.
  • Travel if required for Customer presentations/installations/events etc.

The Successful Applicant

Key Skills & Qualifications Sought:

  • Must have good in-depth knowledge and experience of IP networking, including design, delivery and support
  • Thorough understanding of IoT environment and the associated technologies including 4G/3G/GPRS, IP, VPNs, APNs, RADIUS, SIMs, Broadband, SMS, Network Management etc.
  • Able to interpret customer needs, assess and document the requirements, and identify solutions to standard and nonstandard opportunities.
  • Must possess strong communication skills, a strong work ethic, high energy and enthusiasm.
  • Capability to innovate and 'think out of the box' to deliver products and solutions which meet customer requirements.
  • Able to deliver to tight times scales and to quickly identify innovative, pragmatic and cost-effective solutions to product/customer issues.
  • Able to explain difficult concepts to a variety of audiences and to ensure that the meaning is understood.

What's on Offer

  • Being a part in an exciting IoT industry and product line and services
  • Competitive benefits package including 25 days annual leave. (plus 8 bank holidays)
  • CCNA / CCNP Qualifications
  • Hybrid working 3 days on site in Watford and 2 days from home