Customer Success Manager
1 week ago
About SleekFlowJoin SleekFlow, a thriving SaaS startup that is experiencing rapid growth thanks to the support of renowned investors like Tiger Global and Gobi Partners.
Our mission is to shape the future of communication by empowering companies to center all their workflows around meaningful conversations, and as a member of our team, you will have the opportunity to thrive alongside the company through equity options.
If you're ready to take your career to the next level and assume a larger role, we look forward to meeting youAt SleekFlow, we have developed an AI-Powered Omnichannel Conversation Suite that drives conversions through conversations.
Our platform seamlessly integrates with popular channels such as WhatsApp, Messenger, Instagram, WeChat, Email, and more, providing comprehensive communication solutions.
With our customer engagement platform, both small merchants and large enterprises can automate growth by enhancing productivity across their sales, marketing, and support teams.
As we expand into emerging markets, we seek adventurous, diverse, and passionate individuals to join us on this exciting journey.
Join our team and grow your career with SleekFlowRoleAs a Strategic Customer Success Manager at SleekFlow, you will work closely with our SME customers.
Each customer has unique needs and you will act as a trusted business advisor, helping them effectively leverage our product to drive impact in mission-critical areas of their organization and transform the way they engage with customers.
At SleekFlow, Customer Success sits at the nexus of our sales, product, and marketing teams helping to drive company growth and transforming the way the world builds software.
Just like Lego blocks, what our customers build with SleekFlow is much more than the sum of its parts.No team knows this better than our Customer Success, who act as consultative business partners to our customers, serving as a bridge between their needs and our product.
Mid LevelPrior Experience in SaaS/ Software Industry is preferredLanguage:English & ArabicLocation:
Dubai, UAEWhat You'll DoAs a Strategic Customer Success Manager, you'll be the point-person responsible for a portfolio of our SME customers.
Onboard customers and demonstrate our key value propositionsDrive adoption, growth, and retention of our customers by building trusted relationships and delivering the maximum value of the productUse touch-points, such as Business Reviews, to learn about their business priorities and guide them on how to best leverage the SleekFlow platformDiscover and evangelize new use cases for the customer, helping them to deepen and expand their usage of the productUse your deep SleekFlow product knowledge to onboard and lead new enterprise customers to valueSimultaneously manage multiple customers who are at different points on the customer lifecycleIdentify opportunities to develop new training materials designed to ensure successful customer onboarding, support business-wide adoption, and deepen SleekFlow proficiencyServe as the voice of the customer internally by engaging in internal product discussions, translating customer usage and feedback into actionable insightsBuild fundamental strategy and structure for upselling and retaining customersLook for upselling opportunities based on customers' needsWho You AreYou thrive by building long-term relationships and partnering with a range of stakeholders including business, technical, and executive teamsYou are consultative and are able to navigate the complexities and needs of clients across industry and lifecycleYou are a teacher at heart with the ability to distill technical or complex systems into simpler concepts to empower customersYou execute with excellence and have a deep track record of creating a significant impact for your customersYou are a resourceful and creative problem solver, never losing sight of the "why" behind the "what"You love building new things and coaching your team in StartupPreferred SkillsYou have direct client management experience, ideally in a Customer Success, Account Management, or Sales role at a B2B technology companyYou have a track record of delivering value to complex customers with large employee basesWhat We OfferAttractive compensation package including a 13th-month salaryStock options in a rapidly-growing startupA fun, diverse, and international team cultureComprehensive group medical insurancePaid leave on your birthdayFlexible work-from-home policyContinuous and rigorous training from experienced team leadsConfidence can sometimes hold us back from applying for a job.
But we'll let you in on a secret:
there's no such thing as a 'perfect' candidate.
SleekFlow is a place where everyone can grow.
So however you identify and whatever background you bring with you, please apply if this is a role that would make you excited to come into work every day.
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