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Front End Sales Customer Service
4 months ago
Front End Sales Customer Service:
Take your next career step at ABB with a global team that is energizing the transformation of society and industry to achieve a more productive, sustainable future. At ABB, we have the clear goal of driving diversity and inclusion across all dimensions.
Together, we are embarking on a journey where each and every one of us, individually and collectively, welcomes and celebrates individual differences:
You will be working as Front End Sales Customer Service, will be the part of Robotics & Discrete Automation Business Area for Service & Digital Platform division based in Dubai, UAE.
This position reports to:
Local/Hub Division Manager
Your responsibilities:
- Analyzing and forecasting demand in the endusers ensuring growth in service product groups
- Creating new business opportunities from noncontract customers by existing and new service product introduction and product mapping within product lifecycle, inclusive of preventive or corrective maintenance contract and spare parts to endusers
- Service sales according to robotics service maintenance program and other site service activities to meet or exceed sales target, selling product services to customers, focusing on volume, mix and profitability targets to robotics
- Attending to endusers regularly for onsite installation and service requirement, troubleshooting when necessary and coordinating with factory for additional support as and when required
- Maintaining good customer relationship and customer satisfaction and working with local and global side by using the sales tools to improve the processes
- Supporting the back end sales activities and establishing the processes and system to improve the productivity, from inquiry to ordering processes
- Standardizing the offering for service products, from both global offering and local initiated offering
Your background:
- BBachelor's Degree Mechanical/Electrical/Electronics/Mechatronics Engineering
- Minimum 5 years working experience in automation environment and experience in robotics would be an added advantage
- Good command of English and strong communication
- Resourceful, team player, resultoriented person who possesses excellent interpersonal, communication, negotiation and presentation skills
- Fluency in English language is mandatory
Benefits:
- Retirement plan
More about us:
ABB Robotics & Discrete Automation is a pioneer in robotics, machine automation and digital services, providing innovative solutions for a diverse range of industries, from automotive to electronics to logistics.
confidential Work model:
on site #LI-onsite