Technical Product Support

2 months ago

United Arab Emirates Asterix Communications Full time
General Information

Job Title: Technical Product Support

Location: Remote

Reports To: Head of Product Integrations and Design

What This Job Is About

As a Technical Product Support at Seez, you will play a crucial role in onboarding our car dealer clients to ensure they can fully leverage Seezar and our other SaaS solutions. Your main responsibilities will involve setting up scrapers for dealer websites using our pre-built templates, integrating dealer inventory into our systems, and gathering all necessary dealership information (locations, user details, etc.). You will be directly involved in handling edge cases and working towards automating processes for efficiency. Due to the nature of scaleups you will need to be comfortable with tight deadlines and constantly changing environments. Working for Seez means taking on extreme ownership and always focusing on how you can make things better. Taking responsibility for mistakes is a good thing and should come with learnings and improvements.

This is a technical role that requires a background in programming, especially in Python, Node.JS and GraphQL (Or similar).

Job Key Responsibilities

Assist in the onboarding of global car dealers to Seezâs SaaS platform.Set up and configure web scrapers using predefined templates to gather dealer data.Merge dealer inventory and data into Seezâs systems, ensuring smooth integration.Troubleshoot and resolve any issues encountered during onboarding and integration processes.Collect relevant dealership information, including locations, system user details, and other key data points.Collaborate with cross-functional teams to identify, document, and work around edge cases.Provide technical support to clients during the setup process, guiding them through configurations and resolving any technical challenges.Contribute to automation efforts by helping identify areas of improvement.

What Youâll Bring To The Party (Must Haves)

Strong technical background, preferably with experience in Python, Node.JS and GraphQL (Or similar).Hands-on experience with web scraping, data integration, or similar processes.Familiarity with SaaS solutions, particularly in the automotive industry, is a plus.Excellent problem-solving skills and attention to detail.Strong communication skills and the ability to collaborate with both technical and non-technical stakeholders.Ability to work in a fast-paced, dynamic environment and manage multiple projects simultaneously.

Benefits And Perks

Hybrid, and flexible working hours policiesA generous vacation policyProfessional & personal development allowanceAccess to a wellness counselor Wellness budget and other financial perksA diverse and multicultural team environment with over 21 different nationalities from around the worldExciting start-up culture

Why Join Seez

Being part of a cutting-edge company: We are at the forefront of innovation in the automotive industry, and you will have the opportunity to work with the latest technologies and contribute to the company's mission of revolutionizing the car buying experience.Opportunities for professional growth: We offer a dynamic and fast-paced working environment, with ample opportunities for you to take on new challenges and responsibilities, and develop new skills.Collaborative and open culture: We encourage a culture of collaboration, where employees can work closely together and have a direct impact on the company's success.Sense of purpose: As part of Seez, you will be part of a team that is working to make a real impact on the automotive industry and improving the car buying experience for consumers.Flexibility: We offer a flexible working environment, with remote work options, which allows you to balance your work and personal life.Working with a motivated team: Seez is a team of highly motivated and smart individuals who are passionate about the company's mission and dedicated to making a real impact in the industry.

About Us

Weâre a tech automotive e-commerce and SaaS startup and have been developing innovative automotive retail solutions using AI and data since 2016. Our scalable, data-driven technology makes it possible for customers to buy and sell cars online from wherever they are.

In March 2022, we became the first in Scandinavia to introduce an online auto marketplace for car buyers. Seez Marketplace's smart search engine allows people to find new and used cars for sale or lease in Denmark, along with tools and services for an enjoyable online buying experience; from browsing car selections to financing, insurance, and car delivery. We are planning for rapid growth and to become a disruptive force in the automotive industry by kicking off in Europe.

Seez is an exciting, fun, challenging, fast-paced, and dynamic place for big thinkers and top achievers, and there's no better time to join the team than right now. Our headquarters are in Dubai, and we have an office in Copenhagen, Denmark, where we run our business operations. The rest of the team works remotely around the world, and very soon, our services will be available in other European countries.

Join us