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IT Desktop Support
2 weeks ago
They will need to be the first point of contact for troubleshooting hardware, software, and network-related issues, and responsible for resolving problems or escalating them to the IT Specialist if they cannot resolve.
The main goal is to quickly and effectively solve technical problems so that computer systems and networks run without interruption.
RESPONSIBILITIES:
- Serve as the first point of contact for all ITrelated issues and inquiries from endusers.
- Provide technical support and troubleshooting for hardware, software, and networkrelated problems.
- Prior to the employees' first day, conduct thorough testing of all IT equipment to ensure they are functioning properly.
- Provide training and educate endusers on basic software and hardware functionality to enhance their technical skills.
- Ensure timely and accurate recording of incidents and requests in the ticketing system.
- Prioritize and manage multiple cases at a time, ensuring proper followup and resolution.
- Collaborate with IT specialist to escalate complex issues and facilitate problem resolution.
- Assist in user account management, including password resets and access permissions.
- Stay updated with the latest technology trends, best practices, and industry standards.
- Proactively identify opportunities for process improvement, automation, and enhancement of IT support services
- Documentation needs to be created and maintained, including user manuals, knowledge base articles, and training materials and knowledge base articles for common issues and their resolutions.
- Ensure that IT security policies are followed to promote a secure computing environment.
- Handson experience with Windows/Linux (Ubuntu/RedHat/CentOS
- Current)/Mac OS environments.
- Knowledge of ZKTeco Application and Grand stream.
- Maintain knowledge of current technology trends and updates to provide uptodate support.
- Contribute to the development and improvement of IT support processes and procedures.
- Build a relationship with all employees so that they can report any IT problems and request assistance in a professional and timely manner.
- Regularly update and maintain IT equipment to ensure optimal performance and security.
Salary:
AED3, AED5,000.00 per month
Application Deadline: 02/06/2023
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