Female Concierge

2 weeks ago


Dubai, Dubai, United Arab Emirates WELS Integrated Facilities Management Full time

Responsibilities

  • Welcome customers upon entrance and confirm reservations
  • Act as the point of reference for guestswho need assistance or information and attend to their wishes and requirements
  • Understand customer's needs and provide them with personalised solutions by suggesting activities and facilities provided by the hotel
  • Acquire extensive knowledge of the premises and the nearby venues and businesses to make the most suitable recommendations
  • Arrange events, excursions, transportation etc. upon request from hotel residents
  • Answer the phone and make reservations, take and distribute messages or mail and redirect calls
  • Respond to complaints and find the appropriate solution

Requirements and skills

  • Proven experience as concierge experience in customer service or relevant role is an advantage
  • Proficiency in English
  • Excellent communication skills
  • Polite and confident with a great deal of patience
  • Ability in multitasking and timemanagement
  • Aptitude in resolving issues with a customerfocused orientation
  • High school diploma; degree in hotel management or relevant field will be a plus

Salary:
AED2, AED3,000.00 per month

Ability to commute/relocate:

  • Dubai: Reliably commute or planning to relocate before starting work (required)

Experience:

  • Concierge: 1 year (required)

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