Concierge Female Russian Speaker
2 weeks ago
We're searching for an experienced individual who can provide high-quality service to all our clients and understands the worth of superb customer service.
Concierges are responsible for connecting guests with the information they are looking for, setting up schedules and providing convenient service so that they can relax and enjoy their vacation or focus on business during a trip.
Duties and Responsibilities:
- Help with the organization of onsite events including weddings, business fairs, and corporate meetings.
- Upon request of clients, make reservations at local establishments such as restaurants, businesses, hotels, and other entertainment venues.
- Complete exchanges and returns in a timely and professional manner.
- Keep track of frequent clients and create a tailored experience based on their personal needs.
- Answer telephones and monitor the switchboard.
- Provide excellent customer service and attention to detail.
- Maintain positive ongoing relationships.
- Maintain high ethical standards and professionalism.
- Multitask and prioritize as necessary to meet customer needs.
- Represent the company with integrity and dedication.
- Act as the point of reference for guests who need assistance or information and attend to their wishes and requirements
- Understand customer's needs and provide them with personalized solutions by suggesting activities and facilities provided by the hotel.
- Acquire extensive knowledge of the premises and the nearby venues and businesses to make the most suitable recommendations.
- Answer the phone and make reservations, take and distribute messages or mail and redirect calls.
- Respond to complaints and find the appropriate solution.
Skills and Qualifications:
- Proven experience as concierge; experience in customer service or relevant role is an advantage.
- Excellent communication skills; Proficient in Russian and English
- Polite and confident with a great deal of patience
- Ability in multitasking and timemanagement
- Aptitude in resolving issues with a customerfocused orientation.
Application Question(s):
- Are you Female?
Experience:
- Concierge: 2 years (preferred)
Language:
- Russian (required)
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