Property Assistant Reservations Manager

1 week ago


Ras alKhaimah, Ra’s al Khaymah, United Arab Emirates Talent Pal Full time

POSITION SUMMARY
- Supervise room blocks reservations and group market codes accuracy
- Introduce company values and culture to new team members
- Review and implement Reservations procedures
- Process reservation requests changes and cancellations via phone, fax, or mail
- Identify guest needs and allocate the right room type
- Explain guarantee, special rates, and cancellation policies
- Address property facilities/services inquiries
- Implement sales techniques to boost revenue
- Input and retrieve data in reservation system
- Resolve guest issues and escalate if needed
- Assist in employee training, scheduling, counseling, and motivation
- Uphold company policies and maintain professionalism
- Welcome and assist guests following company standards
- Communicate clearly and professionally with guests and colleagues
- Foster positive relationships with team members
- Adhere to quality assurance standards
- Perform other job duties as required by Supervisors

This role has been curated from an external job board.

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