Receptionist

1 week ago

Ras alKhaimah, Ra’s al Khaymah, United Arab Emirates Mirage Dental Clinic Full time

Responsibilities:

Good Communication Skills:

  • Engage with patients and visitors in a friendly and professional manner.
  • Effectively communicate with both patients and colleagues to ensure smooth operations.

Always Smiling and Welcoming:

  • Create a warm and inviting environment for patients as they enter the clinic.
  • Maintain a positive and approachable demeanor to enhance the patient experience.

Phone Management:

  • Answer and redirect incoming phone calls promptly and courteously.
  • Efficiently manage appointment inquiries and provide necessary information.

Appointment Scheduling:

  • Utilize various scheduling platforms, including our website, Google Maps, direct communication bookings (Phone, Whatsapp, SMS) and other specialized appointment software.
  • Responsible for accurately assigning all scheduled appointments into the electronic health records software.
  • Coordinate with dental staff to ensure efficient scheduling and mínimal wait times.

Electronic Medical Records:

  • Proficiently navigate and update electronic medical records software.
  • Ensure accuracy and confidentiality of patient information.
  • Accurately register new patients and update existing patient records.
  • Utilize the Emirates ID reader for efficient and secure patient identification.
  • Accurately checkin every patient upon arrival and checkout every patient when they leave.
  • Coordinate with relevant staff to address patient inquiries and concerns.

Work Under Pressure:

  • Demonstrate the ability to handle a fastpaced environment with grace and composure.
  • Prioritize tasks effectively, especially during peak clinic hours.

Professional Appearance:

  • Maintain a neat and professional appearance, adhering to clinic dress code.
  • Create a positive first impression by presenting a polished and wellgroomed image.

Cash Handling:

  • Manage patient payments, provide receipts, and ensure the accuracy of financial transactions.
  • Collaborate with the billing department to address any paymentrelated issues.

Patient Education:

  • Provide basic information regarding dental procedures, clinic policies, and postappointment care.
  • Direct patients to educational materials or resources as needed.

Office Maintenance:

  • Ensure the reception area is organized, tidy, and wellmaintained.
  • Report any maintenance issues promptly to the appropriate department.

Conflict Resolution:

  • Address patient concerns or conflicts professionally and escalate issues to the appropriate staff when necessary.
  • Collaborate with management to find effective solutions to patientrelated challenges.

Insurance Verification:

  • Assist patients in verifying their insurance coverage and understanding their benefits.
  • Coordinate with the insurance department to resolve any billing or coverage issues.

Qualifications:

  • Previous experience in a similar role is preferred.
  • Proficient in using electronic medical records and scheduling software.
  • Excellent organizational and multitasking abilities.
  • Strong attention to detail and accuracy.
  • Ability to work collaboratively with a diverse team.
  • Fluency in English; knowledge of Arabic is a plus.
  • Knowledge of dental terminology is advantageous.
  • Customer service experience is highly beneficial.
  • Adaptability to changes in scheduling, procedures, or unexpected situations.
  • Empathy and patience in dealing with patients, especially those in pain or distress.
  • Multilingual skills, especially in languages commonly spoken in the local community, are advantageous.
  • Basic IT skills for troubleshooting minor technical issues.

Salary:
AED2, AED5,000.00 per month

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