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Call Center Executive for Hospital

3 months ago

Abu Dhabi, Abu Dhabi, United Arab Emirates Kayan Recruitment Full time
We are hiring Call center Agent for a leading Hospital in Abu Dhabi

  • Manage large amounts of inbound and outbound calls in a timely manner
  • Follow communication "scripts" when handling different topics
  • Identify customers' needs, clarify information, research every issue and provide solutions and/or alternatives
  • Seize opportunities to upsell the services
  • Entering accurate and detailed data into the system
  • Meeting key performance indicators, like call to resolution time, customer satisfaction(CSAT), Average Handling Time (AHT), etc.
  • Build sustainable relationships and engage customers by taking the extra mile
  • Keep records of all conversations in our call center database in a comprehensible way
  • Meet personal/team qualitative and quantitative targets

Qualifications:

Bachelor's Degree (Medical / Healthcare Background preferred)

Experience:

Similar work experience in UAE for 2 to 3 years as Call Center in Healthcare Field

Pay:
AED4, AED5,000.00 per month

Application Question(s):

  • Did you work at any medical facility ?

Experience:

Call Center: 1 year (preferred)