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Customer Service Representative
3 months ago
- Conducting followup calls to ensure customer satisfaction and identify opportunities for upselling or crossselling.
- Maintaining accurate and detailed records of customer interactions and transactions.
- Collaborating with other departments such as sales or support to ensure effective communication and problem resolution.
- Developing a deep understanding of the company's products, services, policies, and procedures to better assist customers and clients.
- Meeting or exceeding call volume while maintaining quality standards and adhering to relevant regulations.
- Keeping up to date with industry trends and customer needs to continuously improve service delivery.
- Contributing to a positive team environment by sharing knowledge, ideas, and best practices.
Ability to commute/relocate:
- Dubai: Reliably commute or planning to relocate before starting work (required)
Experience:
- customer service: 1 year (preferred)