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Customer Service Representative

2 months ago

Dubai, Dubai, United Arab Emirates IIQAFGROUP Full time

Job Summary

We are seeking a highly skilled and customer-focused Customer Service Representative to join our team at IIQAFGROUP. As a key member of our call center team, you will be responsible for providing exceptional support to our customers, addressing their inquiries, concerns, and requests in a timely and professional manner.

Key Responsibilities

  • Manage a high volume of incoming calls and respond to customer inquiries in a prompt and professional manner.
  • Provide accurate and efficient support to customers, addressing their concerns and resolving issues promptly.
  • Collaborate with other team members to escalate and resolve complex customer issues.
  • Document all customer interactions in our CRM system, including details of inquiries, complaints, and resolutions.
  • Stay up-to-date with company products and services and maintain a comprehensive knowledge of our offerings.

Requirements

  • Excellent communication skills, both verbal and written.
  • Strong problem-solving skills and the ability to think quickly on your feet.
  • Exceptional customer service skills and a genuine desire to help customers.
  • Proven ability to handle challenging situations with calmness and professionalism.
  • Solid organizational and time management abilities, with the capacity to prioritize and manage multiple tasks simultaneously.
  • Proficiency in basic computer skills, including MS Office applications and CRM systems.

What We Offer

As a Customer Service Representative at IIQAFGROUP, you will have the opportunity to work in a dynamic and fast-paced environment, where you will be challenged to provide exceptional customer service and support. We offer a competitive salary and benefits package, as well as opportunities for professional growth and development.