Client Experience Manager
1 week ago
- Exceptional creation and client experience
- Nurturing human potential
- Having a positive impact on people the environment and communities around the world.
- Ensure that the team understands and deploys the Houses strategy
- Lead the team to foster collaboration and enthusiasm arrange briefs coach the team to achieve a high level of client experience
- Federate the team towards the achievement of objectives via annual and followup interviews
- Define priority actions for individual skills development and monitor them
- Ensure that daily planning of Fashion Advisors is efficiently planned and adhered to
- Provide daily operational support to the sales teams to develop the service while maintaining an environment of excellence
- Ensure a smooth collaboration across roles Suggest proactively ideas on operational gains in customer journey flow to improve efficiency and service level
- Proactively suggests ideas on service excellence to make sure CHANEL remains the Ultimate house of luxury.
- Be a key contributor to projects designed to enhance the CHANEL Client Journey and collaborates with Marketing and Learning to implement action plans
- Recognize and welcome loyal clients of the boutique
- Develop and unite all teams around the importance of Client Experience and Client loyalty
- Constructively and creatively solves client complaints
- Participate in client events
- Regularly provide feedback on competitor client services and reports to Boutique management
- Lead the sales teams on the floor in the collaboration with the Sales Managers
- Ensure the implementation and compliance with the Boutique procedures and the Boutique Charter In collaboration with the Deputy Manager contribute to the development and implementation of the boutique overall strategy
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