Client Experience Manager

1 week ago


Dubai, Dubai, United Arab Emirates Precision Hire Solution Full time
Chanel is a world leader in creating manufacturing and distributing luxury products including ReadytoWear Accessories Fragrances Makeup Skincare Jewellery and Watches. Founded by Gabrielle Chanel in 1910 the House remains dedicated to quality craftsmanship and offering highend creations. At present Chanel employs more than 32000 people worldwide. As an independent company its core values are grounded in:
  • Exceptional creation and client experience
  • Nurturing human potential
  • Having a positive impact on people the environment and communities around the world.
As part of this the House promotes arts culture and creativity while investing significantly in key areas including research & development sustainability and innovation. Chanel is dedicated to creating the conditions for people to perform at their best building on their strengths and enabling them to benefit from new opportunities. It offers a unique working environment where people are given time to understand the brand and the business and develop their personal motivations. This means everyone can grow continue to be inspired and feel included now and in the future. The company fosters true collaboration and respect for all grounded in the belief that diversity is essential to the success of the organization and its people. Chanel remains committed to rewarding people competitively as well as offering initiatives such as wellbeing programs learning and development opportunities and parental leave for all parents globally. Reporting to the Deputy Boutique Manager you will contribute to the success of MOE Boutique by constantly initiating and driving projects in order to enhance our Client Experience. You will support and organize daily the Fashion Advisors team and ensure CHANEL remains the ultimate reference in luxury. Your main responsibilities are: Managing a welcoming team of Grooming Assistants and Hosts/Hostesses
  • Ensure that the team understands and deploys the Houses strategy
  • Lead the team to foster collaboration and enthusiasm arrange briefs coach the team to achieve a high level of client experience
  • Federate the team towards the achievement of objectives via annual and followup interviews
  • Define priority actions for individual skills development and monitor them
Coordinating the boutique floor operations
  • Ensure that daily planning of Fashion Advisors is efficiently planned and adhered to
  • Provide daily operational support to the sales teams to develop the service while maintaining an environment of excellence
  • Ensure a smooth collaboration across roles Suggest proactively ideas on operational gains in customer journey flow to improve efficiency and service level
Welcoming and client experience excellency
  • Proactively suggests ideas on service excellence to make sure CHANEL remains the Ultimate house of luxury.
  • Be a key contributor to projects designed to enhance the CHANEL Client Journey and collaborates with Marketing and Learning to implement action plans
  • Recognize and welcome loyal clients of the boutique
  • Develop and unite all teams around the importance of Client Experience and Client loyalty
  • Constructively and creatively solves client complaints
  • Participate in client events
  • Regularly provide feedback on competitor client services and reports to Boutique management
Driving the business and continuity in the management of sales teams
  • Lead the sales teams on the floor in the collaboration with the Sales Managers
  • Ensure the implementation and compliance with the Boutique procedures and the Boutique Charter In collaboration with the Deputy Manager contribute to the development and implementation of the boutique overall strategy
Your profile : You are passionate about client service and you have 5 years of managerial experience in luxury Hospitality or Retail. You have excellent communication skills in English with natural leadership. Genuinely welcoming you have an eye for details and a good memory. Your solutionoriented mindset and your ability to adapt in an ever changing environment will be key assets to succeed in this position. Arabic Russian or French language would be an advantage. This job has been sourced from an external job board.
More jobs on
#J-18808-Ljbffr

  • Dubai, Dubai, United Arab Emirates PrecisionHire Solutions Full time

    Chanel is a world leader in creating, manufacturing and distributing luxury products, including Ready-to-Wear, Accessories, Fragrances, Makeup, Skincare, Jewellery, and Watches. Founded by Gabrielle Chanel in 1910, the House remains dedicated to quality craftsmanship and offering high-end creations. At present, Chanel employs more than 32,000 people...


  • Dubai, Dubai, United Arab Emirates Precision Hire Solution Full time

    Chanel is aworld leader in creating manufacturing and distributing luxuryproducts including ReadytoWear Accessories Fragrances MakeupSkincare Jewellery and Watches. Founded by Gabrielle Chanel in 1910the House remains dedicated to quality craftsmanship and offeringhighend creations. At present Chanel employs more than 32000 peopleworldwide.As an independent...


  • Dubai, Dubai, United Arab Emirates Monster Experience Full time

    Job description- Job Vacancy: Sales Manager_Are you passionate about sales, numbers, customers and tourism? Monster Experience, a progressive tourism company specializing in adrenaline adventure tourism, is seeking a dynamic and experienced Sales Executive to join our team in Dubai.Responsibilities: As a Sales and BD Manager at Monster Experience, your key...


  • Dubai, Dubai, United Arab Emirates EXPERIENCE International Full time

    EXPERIENCE International is an international recruiting and consulting firm focused on the Healthcare area. We work at the international level, helping medical devices', equipment' or pharmaceutical realities to find the best talents and the best professional resources in the market.On behalf of an important multinational medical devices' manufacturer with a...


  • Dubai, Dubai, United Arab Emirates Richemont Full time

    Client Experience Coordinator How will you make an impact?As a true ambassador of Cartier, you will be responsible for the welcoming and greeting of the clients, ensuring a smooth flow of clients in the boutique and managing the waiting time, as well as looking after boutique operations. How will you experience success with us?Seeing this opportunity as a...


  • Dubai, Dubai, United Arab Emirates Cartier Full time

    Client Experience Coordinator | Cartier DubaiA French luxury Maison, open-minded and curious about the world, Cartier designs timeless creations and finds beauty wherever it may lie. In tune and engaged with its time and constantly enriching its legacy, Cartier continues to expand the limits of creativity and enhance beauty with its savoir-faire.As a true...

  • Producer - Events

    1 week ago


    Dubai, Dubai, United Arab Emirates Designlab Experience Full time

    What will you be doing day-to-day?Business Development Lead winning creative pitches, alongside a select team of colleagues from the creative / design / strategic / production departments. Understand clients' business, strategy and business issues and serve as a trusted advisor to drive effective solutions. Work alongside the client to develop strategy and...


  • Dubai, Dubai, United Arab Emirates Richemont Full time

    Client Experience Team Leader How will you make an impact?As a true ambassador of Cartier, you will be eager to deliver stellar client experience and you will be part of a dynamic and passionate team. You will look after client experience in the boutique, hospitality as well as budget. How will you experience success with us?Seeing this opportunity as a...


  • Dubai, Dubai, United Arab Emirates Richemont Full time

    Press Tab to Move to Skip to Content Link Select how often (in days) to receive an alert: Select how often (in days) to receive an alert: The story of Cartier is founded on audacity and passion. For more than 170 years we have embraced a bold, pioneering spirit that continues to inspire our teams across all Métiers from our boutiques to our workshops and...


  • Dubai, Dubai, United Arab Emirates Doggy Doggy Home Full time

    We are looking for a Client Experience Expert at Doggy Doggy Home. The role will be crucial and act as the backbone of our customers experience. It will involve creativity, hard work, organisation and someone possessing positive energy as well as a clear love of dogs.What the role will involve: Experience creating personalised videos Updating dog owners with...

  • Graphic Designer

    1 week ago


    Dubai, Dubai, United Arab Emirates Monster Experience Full time

    Job Title: Graphic DesignerCompany:Monster ExperienceLocation: Business Bay, DubaiAbout the Company:Monster Experience is an adrenaline adventure tourism company based in Business Bay, Dubai, UAE. We specialize in desert and watersports adventure activities.Job Description:As a Graphic Designer, you will have the opportunity to work on a variety of exciting...

  • The Team Builders

    1 week ago


    Dubai, Dubai, United Arab Emirates Marketing Manager Full time

    The job posting is outdated and position may be filledJob Alert You will be updated with latest job alerts via emailValid email field requiredSend jobsJob Alert You will be updated with latest job alerts via emailValid email field requiredSend jobsWe are looking for a Marketing Manager for a leading hospitality company based in Dubai.What will you do?Plan...

  • Client Manager

    1 week ago


    Dubai, Dubai, United Arab Emirates Landor Full time

    Landor is looking for a Client Manager to join our Saudi and Dubai studios. Could this be you?We are Landor.World-leading brand specialists.Consulting. Design. Experience.Connecting business strategy to brand.Bringing every facet of brand to life.Creating brand-led experiences for talent & customers.United in our drive to make a positive difference.Proudly...

  • Client Manager

    1 week ago


    Dubai, Dubai, United Arab Emirates Arthur Mackenzy Properties Group, Inc Full time

    Client Manager / Senior Property Consultant Arthur Mackenzy Properties Group Inc. DubaiWe are a professional property development, valuation, management and marketing company with years of experience dealing with a variety of properties in the market. Ever since our establishment in Michigan, United States more than three decades ago, we have been...

  • Graphic Designer

    1 week ago


    Dubai, Dubai, United Arab Emirates Monster Experience Full time

    Job Title: Graphic DesignerCompany:Monster ExperienceLocation: Business Bay, DubaiAbout the Company:Monster Experience is an adrenaline adventure tourism company based in Business Bay, Dubai, UAE. We specialize in desert and watersports adventure activities.Job Description:As a Graphic Designer, you will have the opportunity to work on a variety of exciting...

  • Client Manager

    1 week ago


    Dubai, Dubai, United Arab Emirates Apex Capital Real Estate Full time

    The RoleWe are seeking a highly motivated and dynamic Client Manager to join our Real Estate team in Dubai, UAE. As a Client Manager, you will be responsible for building and maintaining relationships with clients, understanding their needs, and providing them with expert advice and solutions.Responsibilities: Build and maintain strong relationships with...

  • Client Manager

    1 week ago


    Dubai, Dubai, United Arab Emirates Marsh & McLennan Companies, Inc. Full time

    Client ManagerCompany:MarshDescription:What can you expect:The role is to act as focal point for a large book of business, bringing together the different areas of Marsh to deliver superior service and advice to the client. Embedded within a team of colleagues and in a collaborative approach with team / senior leader, he/she should hold the lead in the...

  • Client Manager

    2 months ago


    Dubai, Dubai, United Arab Emirates Richemont Full time

    JOB TITLE: Client Manager, India (Based in Dubai) REPORTING TO: Head of Sales, MEIAT with dotted line reporting to the Int'l Clients & Hospitality Manager LOCATION: Dubai, UAE MAIN PURPOSE A strategic role in the MEIAT Region, in continuous interaction with key stakeholders incl. Retail Excellence Manager, CRM & The Suite 1755 Management, the Client...

  • Client Manager

    4 weeks ago


    Dubai, Dubai, United Arab Emirates Richemont Full time

    JOB TITLE: Client Manager, India (Based in Dubai) REPORTING TO: Head of Sales, MEIAT with dotted line reporting to the Int'l Clients & Hospitality Manager LOCATION: Dubai, UAE MAIN PURPOSE A strategic role in the MEIAT Region, in continuous interaction with key stakeholders incl. Retail Excellence Manager, CRM & The Suite 1755 Management, the Client...

  • Client Manager

    4 weeks ago


    Dubai, Dubai, United Arab Emirates Marsh & McLennan Companies, Inc. Full time

    Client ManagerCompany:Marsh Description:What can you expect: The role is to act as focal point for a large book of business, bringing together the different areas of Marsh to deliver superior service and advice to the client. Embedded within a team of colleagues and in a collaborative approach with team / senior leader, he/she should hold the lead in the...