Parts Advisor

1 week ago


Dubai, Dubai, United Arab Emirates Royal Swiss Auto Services Full time
Process workshop parts orders and recommend additional related repair items.

  • Gain superior product knowledge and understanding of vehicle components to effectively help the workshop operation.
  • Interact with the Service Team to coordinate parts for vehicle repair and service.
  • Order parts from suppliers based on Service Department and customer requests.
  • Receive, unpack, and store parts in appropriate storage areas so they are readily available when needed.
  • Research and evaluate potential vendors and suppliers.
  • Maintain accountability for inventory accuracy by correctly charging, pulling, and issuing parts in a precise manner and according to process.
  • Provide a high level of personal service to the work floor staff by assisting them in identifying and obtaining needed parts.
  • Directly work with the technicians and team leaders in selecting parts needed for repairs.
  • Accurately identifying the customer's needs and promoting the benefits of using genuine OEM parts.
  • Accurately specify and identify parts needed to meet customer requirements, so that number of parts returned due to errors is low.
  • Maintain accurate purchase and inventory records of all invoiced items. Accurately cost out parts and accessories on counter tickets and repair orders.
  • Process core returns, parts warranties, and parts return as necessary.
  • Maintain a clean and professional appearance of the counter, work area, and stockroom.
  • Takes inventory, maintains records of goods received, and keeps perpetual inventory controls.
  • Locates outofstock parts from an outside source and submits an emergency order, if necessary.
  • Notifies parts manager of outofstock parts or shop materials that need immediate attention.
  • Notifies the service advisor and the customer when specially ordered parts have been received.
  • Follows up on backordered parts.
  • Makes sure all internal requests for parts are billed on the service repair order.
  • Issues credit for parts returned, ensuring that the original invoice, or its number, is available so that purchase and pricing can be verified.
  • Keeps current on new products and product updates.
  • Participates with the parts manager in maintaining a tracking system of parts.

Job Types:
Full-time, Permanent

Ability to commute/relocate:

  • Dubai: Reliably commute or planning to relocate before starting work (preferred)

Experience:

Parts Advisor: 2 years (preferred)
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