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Parts Advisor

3 months ago

Dubai, Dubai, United Arab Emirates Al-Futtaim Full time

Established in the 1930s as a trading business, Al-Futtaim Group today is one of the most diversified and progressive, privately held regional businesses headquartered in Dubai, United Arab Emirates.

Structured into five operating divisions; automotive, financial services, real estate, retail and healthcare; employing more than 35,000 employees across more than 20 countries in the Middle East, Asia and Africa, Al-Futtaim Group partners with over 200 of the world's most admired and innovative brands.

Al-Futtaim Group's entrepreneurship and relentless customer focus enables the organization to continue to grow and expand; responding to the changing needs of our customers within the societies in which we operate.

By upholding our values of respect, excellence, collaboration and integrity; Al-Futtaim Group continues to enrich the lives and aspirations of our customers each and every day

Overview of the role:


Fulfils the needs of the customers who visit the workshop and Parts Sales Centre by understanding their requirements, identifying the parts required from the parts catalogue and performing the sales transactions in the computer system.


What you will do:

  • Advises the customers on replacement of related parts and benefits of using genuine parts.
  • Followsup backorders so that customers receive timely information on the status of backordered parts and ensures that such parts are delivered to the customer on the promised date.
  • Inspects all received items on delivery to the warehouse to ensure that they meet quality standards and are in accordance with orders placed.
  • Arranges transportation and packing material for parts to be dispatched to the branches to ensure they reach their destinations without damage.
  • Ensures that warehouse systems and targets are achieved and that parts are stored according to the storage / bin systems that are in place.
  • Participates in annual stock checks and prepares discrepancy reports to enable Warehouse Manager to take corrective action if required.

Required Skills to be successful:

  • Minimum 3 to 5 years' experience within Automotive spare parts operations, preferably in a multi brand environment.
  • Proficient with Electronic Parts Catalogue (EPC).
  • Good process knowledge in Warehouse management including perpetual, annual stock inventory and effective stock management processes.
  • Experience in procuring and expanding the parts stock level in a costeffective way.
  • Ability to speak, write and read English to deal with vendors, external and internal customers.
  • Working knowledge of MS office, SAP knowledge preferred.

About the Team:

You will be reporting to Parts Manager.

What equips you for the role:

  • Diploma or Degree in : Technical / Diploma / Bachelor Degree/ Automotive Engineering
  • A minimum of 3 years' experience within spare parts operations, preferably at an automotive
  • PC literate; knowledge of SAP systems
  • Relationship builder; the ability to build and maintain friendly, warm relationships with customers.
  • Good command of the English language
  • Professional personal appearance.

About Al-Futtaim Automotive

A major division of the UAE-based Al-Futtaim Group of companies,
Al-Futtaim Automotive is an industry leader with presence in 10 countries across the Middle East, Asia and Africa.

Our core business activities at Al-Futtaim Automotive include distribution, manufacturing, leasing and aftersales, and we are firmly established as the regional representative of some of the world's most iconic automotive brands: Toyota, Lexus, Honda, Jeep, Chrysler, Dodge, Volvo and RAM.

We are driven by a customer-centric approach, constantly pushing the boundaries on innovation, quality standards, and value-added service across our vast universe of customers - right from motoring enthusiasts to fleet operators to contractors.

Our mission is to become the leader in custom-made mobility solutions by delivering nothing less than world-class omni-channel experiences.

We channel our local expertise and global trust to deliver one of the most comprehensive portfolios of mobility products and solutions, from passenger cars to SUVs, electric vehicles to high-performance motorbikes, commercial vehicles to industrial & construction equipment.

What keeps the company moving forward is a 9000-member strong team, with inspiring possibilities for growth, throughout the career path.

**This is Al-Futtaim Automotive and we empower talent to move forward.