Branch Manager
2 weeks ago
Every employee at Al Rostamani Group plays a role in making a real difference to the business and our customers.
We care for our employees by offering them meaningful and purposeful work and an opportunity to grow, learn, contribute and succeed.
Today, the Al Rostamani Group has come a long way since its birth in 1957.Our group has grown steadfastly with the guiding principles of Commitment, Care & Vision, alongside a strong sense of active involvement in the community.
We are a well-diversified group, with a key presence in industries such as General Trading, Automobiles and Heavy Equipment, Travel, Foreign Exchange, Financial Services, Property Management, Construction, Infrastructure Development and Information Technology Services.
Our Group employs approximately 2000 people from 41 different nationalities, which contributes to our multicultural and multi-national environment.
Al Rostamani Trading Company is the sole authorized distributor of Suzuki and Citroën across the UAE with Sales, Service and Parts outlets able to serve its customers throughout the country.
Job Purpose:
Manages and ensures efficient sales operations of the branch to properly address customer requirements and to achieve sales targets within his pricing authority, volume and customer satisfaction standards.
Responsibilities:
- Monitor and ensures adherence to the branch sales process and documentation to ensure customer satisfaction.
- Maintains a prospecting system to ensure additional business and contribute to the achievement of sales targets. Tracks the leads generated by the sales team to ensure that customers are pursued to close the deal.
- Handles customer requests for any discounts to ensure discounts given are within the authorized limits as per company policy.
- Supervises the day to day activities of different sales teams for each brand represented. Drives the teams to achieve branch revenue targets, both quantitative and qualitative to ensure meeting the overall company budget achievement. This also includes meeting with the line manager on a regular basis to share status, achievements and action plans
- Monitor and ensures that the delivery process requirements are met in order to ensure customer satisfaction
- Review and manage sales performance versus the set targets and provides support to the sales team (i.e. assist them in closing difficult sales deals) in order to ensure branch achievement.
- Actively manages the variable costs of the Branch, especially on a deal to deal level, to ensure cost efficiency and resource optimisation
- Handling the fleet sales in his area and bringing leads to his sales team and to help achieving the branch target
- Motivates the sales team to maintain high morale to achieve the highest level of customer satisfaction. Evaluates performance of the sales personnel and recommends appropriate action to the Sales Manager to improve performance
- Keeps himself abreast with product information, features, accessories, market/competitor information in order to provide the necessary information to customers and aid them in their buying decisions
- Ensures all accounts reconciliations for sales, (including daily collection deposits to the bank) are done accurately and timely. Ensures that the required reports are submitted to Accounts as scheduled
- Reviews, analyses, prepares and delivers periodic (monthly, half year, and yearly) performance reviews for all team members of the branch. This includes driving the performance within related key performance areas or KPA's, through periodic revision of concerned KPI's and action plans as needed.
- Manage and take care of the overall branch requirements.
- Leadership responsibilities to ensure the effective achievement of functional objectives through the leadership of function setting individual objectives, managing performance, developing and motivating staff, provision of formal and informal feedback and appraisal in order to ensure that the highest level of performance is achieved
Job Requirements:
Qualifications
- Diploma / Bachelor's degree preferably with an automobile background
Experience
- 8 years of sales experience within the automotive industry gained through progressive roles, out of which 2 years must involve supervisory sales operations and team leading.
Knowledge & Skills
- Excellent negotiation skills and influencing skills
- Strong knowledge of product and market
- Sound financial awareness and business acumen
- Relationship Management Skills
- Excellent presentation skills
- Written and verbal communication in English and Arabic (other regionally spoken languages would be an added advantage)
- Proficient in MS Word, Excel and PowerPoint
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