Customer Service

1 week ago


Ajman, Ajman, United Arab Emirates FAM Holding LLC Full time

Job Responsibilities:
We are looking for a Customer Servicewho should have at least 2 years of experience in the UAE

  • Provide accurate information about products or services.
  • Handle complaints and provide satisfactory solutions.
  • Record and process orders and complaints.
  • Follow up on orders to ensure timely delivery.
  • Assist customers in resolving technical issues.
  • Provide clear instructions for the proper use of products or services.
  • Document all customer interactions in the Customer Relationship Management system.
  • Prepare reports on recurring issues and suggest improvements.
  • Collaborate with other teams such as sales and marketing to enhance customer experience.
  • Participate in training sessions and provide suggestions for improving customer service processes.

Ability to commute/relocate:

  • Ajman: Reliably commute or planning to relocate before starting work (required)

Education:

  • Bachelor's (preferred)

Experience:

- customer service in the

UAE:
2 years (required)

Language:

  • English (required)
  • Arabic (required)


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