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Service Coordinator

3 months ago

Ajman, Ajman, United Arab Emirates RGS Air Condition Repairing and Maintenance LLC Full time

Job Title:
Service Coordinator

Location:
Mekar Facility Ajman

Company:
RGS Air Conditioning Repairing and Maintenance LLC

Company Overview:

RGS is a premier HVAC maintenance and retrofit service provider in the UAE, authorized by Samsung and Mekar. We are committed to fostering an inclusive, supportive, and diverse working environment.

We are seeking a highly organized and detail-oriented Service Coordinator to join our team.

This role requires effective management of project tracking and coordination with technical staff to maintain the highest level of service quality and customer satisfaction.


Key Responsibilities:

  • Manage and update the project tracker for Samsung and Mekar projects.
  • Prepare, collect, and distribute Samsung Testing & Commissioning (T&C) reports.
  • Register projects with Samsung, ensuring all required documents are provided.
  • Issue warranty certificates for Mekar and Samsung products.
  • Handle customer complaint registration and followups until resolution.
  • Maintain complaint records and update our softwares with real time job status.
  • Coordinate documentation and site entry permits with sales, service teams, and customers.
  • Serve as the primary contact for customer inquiries and complaints.

Requirements:

  • Proven experience in coordination or a similar role, preferably within the HVAC industry or another technical industry.
  • Excellent verbal and written communication skills in English.
  • Ability to multitask and manage multiple projects simultaneously in a fastpaced environment.
  • Arrive at work punctually and maintain consistent attendance to ensure smooth operations.
  • Remain attentive to phone calls, ensuring timely and professional communication with clients and team members.
  • Completion of the verbal communication assessment on Indeed is mandatory before applying.

Additional Benefits:

  • Comprehensive health Insurance coverage for your wellbeing.
  • 22 working days of paid leave.
  • Yearly allowance for travel to your home country.
  • Opportunities for professional development and performance bonuses.

Working Hours:

Monday to Friday: 9:00 AM - 6:00 PM (1 hour break)

Saturday: 9:00 AM - 3:00 PM (1 hour break)

Pay:
AED5, AED7,000.00 per month

Ability to commute/relocate:

  • Ajman: Reliably commute or planning to relocate before starting work (preferred)

Application Question(s):

  • What is the name of your current or most recent employer, and what was your role there?
  • How soon are you able to start if offered the position?
  • Please specify your salary expectations per month in UAE Dirhams.
  • What is your home country and city? (This information is needed for calculating your yearly airfare allowance.)
  • Are you currently living in accommodation provided by an employer? Yes/No.
  • Why are you leaving your current or previous job?
  • Do you intend to work in the UAE over the long term? Yes/No/Unsure.
  • Which gender do you identify with?

Education:

  • Bachelor's (preferred)

Experience:

- overall work: 1 year (preferred)

License/Certification:

  • UAE driving license (preferred)

Location:

  • Ajman (preferred)
Application Deadline: 24/05/2024

Expected Start Date: 01/06/2024