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Customer Service Officer

4 months ago


United Arab Emirates TASC Outsourcing Full time
-الإمارات العربية المتحدة
Jul 25, 2023
AED AED 7000
Contract
Full time

Our client is a
luxury Real Estate company. They are now looking for a
Customer Service Executive to join them.

Roles & Responsibilities:

  • Attend to shoppers' and tenants' inquiries and feedback. Assist in the upkeeping of the mall.
  • Assist in the execution of the mall's promotions and events. Assist in the sale and redemption of vouchers.
  • Follow communication "scripts" when handling different topics
  • Identify customers' needs, clarify information, research every issue, and provide solutions and/or alternatives
  • Build sustainable relationships and engage customers by taking the extra mile
  • Keep records of all conversations in the database in a comprehensible way

Preference:

  • Preferred immediate joiners
  • Customer focus and adaptability to different personality types
  • Ability to multitask, set priorities, and manage time effectively
  • Arabic and Russian Speakers Preferred.

Qualifications:

  • Previous experience in a customer support role
  • Strong phone and verbal communication skills along with active listening
  • Familiarity with CRM systems and practices

Benefits:

  • Visa
  • Insurance