Quality Analyst- Call Center- Igaming

2 weeks ago


Dubai, Dubai, United Arab Emirates JMR Aggregate LLC Full time
Conduct quality assurance evaluations

  • Assess agent performance
  • Coaching
  • Agent engagement
  • Regulatory compliance
  • Driving customer experience improvements
  • Computer monitor
  • Monitoring interactions
  • Analyzes statistical dataClient satisfaction
  • Continuous improvement
  • Driving internal process improvements
  • Generate contact center reports for management
  • Investigate customer complaints and product issues
  • Manually reviewing calls
  • Time
  • Performance evaluation
  • Quality standards development
  • Root cause analysis
  • Training and development

Job Types:
Full-time, Permanent

Pay:
AED2, AED3,500.00 per month
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