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Quality Analyst- Call Center- Igaming
2 weeks ago
- Assess agent performance
- Coaching
- Agent engagement
- Regulatory compliance
- Driving customer experience improvements
- Computer monitor
- Monitoring interactions
- Analyzes statistical dataClient satisfaction
- Continuous improvement
- Driving internal process improvements
- Generate contact center reports for management
- Investigate customer complaints and product issues
- Manually reviewing calls
- Time
- Performance evaluation
- Quality standards development
- Root cause analysis
- Training and development
Job Types:
Full-time, Permanent
Pay:
AED2, AED3,500.00 per month
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