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Customer Service Representative

2 months ago

Ajman, Ajman, United Arab Emirates Accor- North & Central America Full time
About the Role

We are seeking a highly skilled and customer-focused individual to join our team as a Server at Accor-North & Central America. As a Server, you will be responsible for providing exceptional service to our guests, ensuring their needs are met and exceeded.

Key Responsibilities
  • Guest Interaction: Develop strong relationships with guests, responding to their needs and concerns in a timely and professional manner.
  • Team Collaboration: Work closely with the hospitality team to ensure seamless service delivery, maintaining a positive and respectful attitude at all times.
  • Problem-Solving: Utilize strong interpersonal and problem-solving skills to resolve guest complaints and concerns in a fair and efficient manner.
  • Adaptability: Demonstrate flexibility and adaptability in a fast-paced environment, remaining calm and composed under pressure.
Requirements
  • Strong Communication Skills: Possess excellent verbal and written communication skills, with the ability to effectively interact with guests and colleagues.
  • Interpersonal Skills: Demonstrate strong interpersonal skills, with the ability to build rapport with guests and colleagues from diverse backgrounds.
  • Problem-Solving Skills: Utilize strong problem-solving skills to resolve guest complaints and concerns in a fair and efficient manner.
  • Adaptability: Demonstrate flexibility and adaptability in a fast-paced environment, remaining calm and composed under pressure.