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Customer Service Ambassador

2 months ago

Ajman, Ajman, United Arab Emirates Sundus Full time
Customer Service Representative

Key Responsibilities:

  • Respond to customer inquiries in a friendly, professional, and supportive manner.
  • Ensure compliance with agreed-upon KPIs.
  • Handle difficult cases with required frequency and quality.
  • Identify customer needs and offer assistance in a timely manner.
  • Communicate clearly and maintain contact with customers.
  • Escalate complex issues to Team Leader or Back Office Team as needed.
  • Identify sales opportunities and inform customers of relevant products and services.
  • Maintain accurate records of customer requests.

Requirements:

  • Politeness, poise, dignity, and emotional maturity in handling customer interactions.
  • Ability to work independently and take ownership of customer issues.
  • Technical knowledge and data seeking capabilities.
  • Strong communication and problem-solving skills.

About Sundus:

Sundus is a company that values customer satisfaction and excellence in service. We are committed to providing a positive corporate image and ensuring compliance with our policies, procedures, and guidelines.