Room Controller

1 week ago


Dubai, Dubai, United Arab Emirates Anantara Hotels & Resorts Full time

Company Description

A luxury hospitality brand for modern travellers, Anantara connects guests to genuine places, people, and stories through personal experiences and providing heartfelt hospitality in the world's most exciting destinations. From pristine islands and tropical beaches to cosmopolitan cities, tranquil deserts, and lush jungles, Anantara welcomes guests for journeys rich in discovery.

Job Description
  1. Assign room according to guest request and preferences
  2. Pre-register designated guests
  3. Organize and coordinate check-in / pre-registration procedure for arriving groups
  4. Review/ track/ accommodate requests for room / check-out changes when possible
  5. Coordinate room moves and communicate it to amenity coordinator and CID team
  6. Communicate status to appropriate team members
  7. Confirm reservations and cancellations
  8. Review out-of-order and out-of-service rooms daily
  9. Generate Engineering reports to follow up on Out of Service rooms
  10. Coordinate with Engineering team in assigning plan preventive maintenance rooms
  11. Follow up queue rooms, and ensure procedure of placing rooms on queue are adhered to by the team
  12. Allocate showrooms for day use
  13. File guest paperwork or documentation
  14. Set up / process all guest check-ins/check-outs
  15. Perform duplicate reservation checks, block rooms
  16. Run daily reports
  17. Receive, record and relay messages accurately, completely and legibly
  18. Follow all company policies and procedures
  19. Maintain confidentiality of proprietary information, protect company assets
  20. Anticipate and address guests' service needs
  21. Answer telephones using appropriate etiquette
  22. Coordinate tasks and work with other departments
  23. Perform other reasonable job duties as requested
  24. Proper action plan when the hotel is overbooked
Qualifications

College diploma in hotel management or related field

Luxury hotel experience is a must

Good Communication skills

Experience with Front Office Systems

Good English skills, both written and spoken


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