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Rooms Controller

3 months ago

Dubai, Dubai, United Arab Emirates Marriott International Full time

START YOUR JOURNEY WITH USJW Marriott Marquis Hotel Dubai welcomes you to the heart of the city's lively downtown district with modern luxury and award-winning service.

Soaring above Sheikh Zayed Road, our bustling and dynamic 5-star hotel is one of the tallest in the world, consisting of two towers with 1608 rooms and boasts awe-inspiring views of the water and Dubai cityscape.

Enjoy a swim in the outdoor pool or a workout in the fitness center before easing tired muscles with a massage at Saray Spa.

Sample the flavors of the world at our 10 restaurants and lounges, which offer Japanese, Italian, Indian and Thai cuisine.

For those planning an event in downtown Dubai, UAE our hotel offers 80,000 square feet of adaptable space, including a striking ballroom and outdoor venues.

Explore, Dubai Mall, Burj Khalifa and Dubai Opera which are all minutes away.
LOVE WHAT YOU DO EVEN MOREAt JW Marriott, treating guests exceptionally starts with the way we treat our associates. Because we believe it takes people who genuinely love what they do to create a truly extraordinary experience.

Here at JW Marriott Marquis Dubai, we are looking for talented individuals, to join our amazing family and in return we are able to offer you the following:


An amazing career opportunity to not just work with us but open opportunities worldwide with our extensive portfolio of hotels.

Learning opportunities with some of the best professionals the region has to offer.

A competitive salary with excellent benefits which include accommodation, meals on duty, Transportation, and:

Benefits Include:
World class training and development, including leadership development.
Recognition programs.
Discounted accommodation in over 8,000 hotels all over the world.
Discounted food & drink in all our restaurants and bars.
Discounts for your friends and family.

Unlimited career opportunities (Internationally and locally)Medical and Life insuranceAmazing support to ensure you have all the tools you require to complete your day-to-day tasks.


OUR EXPECTATIONS FROM THE ROLE:

Room Inventory Management:
Monitor house count regularly to determine room availability and develop a strategic selling strategy for each shift. Ensure accurate and timely handling of room reservations, arrivals, departures, no-shows, and extensions using systems like OPERA.

Communication and Documentation:

Utilize the Daily Log and other communication tools to their full capacity, providing relevant information to the next shift and ensuring seamless communication with other departments.

Maintain detailed records, including contingency reports, to facilitate smooth operations.

VIP and Elite Member Handling:
Pre-block rooms for VIP and Marriott Elite members, considering any special requirements or preferences. Communicate effectively with concerned departments to ensure a seamless experience for special guests.

Compliance and Audits:
Ensure compliance with credit policies and supervise adherence to cash handling procedures by Front Office Receptionists. Conduct regular PCI audits to ensure compliance with Marriott International standards.

Training and Brand Compliance:

Participate in the training and development of Front Office Associates, ensuring they are continually updated on hotel rates, packages, and discounts.

Maintain a thorough knowledge of Visa policies and procedures, assisting in the absence of the visa coordinator. Supervise compliance with Marriott Brand standard requirements for all front office sections.
In joining Marriott Hotels, you join a portfolio of brands with Marriott International.

Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.

Marriott International is an equal opportunity employer.
We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture.

We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law.

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