Customer Success Manager AI amp Legal Tech

1 week ago

Dubai, Dubai, United Arab Emirates Precision Hire Solution Full time

Customer Success ManagerAI & LegalTech

ThomsonReuters is the global market leader in Content Driven AI Technologysolutions. We empower professionals within law firms corporatesgovernments and academic institutions with intelligent data AI andsoftware solutions that help in making confident decisions andreinventing the way they do theirwork.

Thomson Reuters islooking for Customer Success Manager AI & Legal Tech basedin Dubai to join our Thomson ReutersMENA.

About TheRole:

  • Become an expert inCoCounsel generative AI software and work closely with law firmsand corporate legal teams to understand their use cases and painpoints;
  • Build trusted relationships with keystakeholders at all levels within targeted prospects and existingclients;
  • Support deal close by overseeing theestablishment and successful administration of Proofs of Conceptand facilitated trials (including oversight of entitlementconfiguration user briefings training and support);
  • Postsale oversee client setup and onboarding(including entitlement and training) and regularly engage withclients to identify new use cases and implement strategies toexpand their return on investment from CoCounsel / GenAI;
  • Capture and communicate voice of thecustomer to relevant TR functions including leadership strategysales proposition presales customer success marketing and productteams;
  • Coordinate resolution of product andother issues impacting customers successful use of CoCounsel;
  • Prepare and deliver project presentations andproject status reports to prospects andclients.

About You:

  • Growth mindsetembrace change challenges & diverseperspectives
  • Continuous learner ability tolearn new technologies quickly
  • Crosscollaboration experience working across different functions andsuccessful stakeholder engagement
  • Clientfocused customer engagement skills
  • Creativeand resourceful problemsolving skills
  • Abilityto work independently in a dynamic fastpacedenvironment
  • Excellent presenter andcommunicator who is articulate passionate andknowledgeable
  • Exceptional attention to detailand highly organized
  • Enthusiasm and commitmentto outcomes
  • Adaptive and Self starter whoshows initiative
  • Law degree is stronglypreferred but not required
  • 3 years workingwith or for a Corporate Legal Department or large top tier law firmpreferably in a practice innovation or knowledge managementdepartment is required
  • Experience selling orsupporting softwaresolutions

#LIKL1

Whats in itForYou

You will join our inclusive culture of worldclass talent where weare committed to your personal and professional growththrough:

  • HybridWork Model: Weve adopted a flexible hybrid workingenvironment (23 days a week in the office depending on the role)for our officebased roles while delivering a seamless experiencethat is digitally and physicallyconnected
  • Wellbeing: Comprehensive benefit plans; flexible andsupportive benefits for worklife balance: flexible vacation twocompanywide Mental Health Days Off; work from another location forup to a total of 8 weeks in a year 4 of those weeks can be out ofthe country and the remaining in the country Headspace appsubscription; retirement savings tuition reimbursement and employeeincentive programs; resources for mental physical and financialwellbeing.
  • Culture: Globally recognized and awardwinning reputationfor equality diversity and inclusion flexibility worklife balanceand more.
  • Learning& Development: LinkedIn Learning access; internalTalent Marketplace with opportunities to work on projectscrosscompany; Ten Thousand Coffees Thomson Reuters cafnetworking.
  • SocialImpact: Ten employeedriven Business Resource Groups; twopaid volunteer days annually; Environmental Social and Governance(ESG) initiatives for local and globalimpact.
  • PurposeDriven Work: We have a superpower that weve never talkedabout with as much pride as we should we are one of the onlycompanies on the planet that helps its customers pursue justicetruth and transparency. Together with the professionals andinstitutions we serve we help uphold the rule of law turn thewheels of commerce catch bad actors report the facts and providetrusted unbiased information to people all over theworld.

Do you want to be part of a team helping reinvent the way knowledgeprofessionals work How about a team that works every day to createa more transparent just and inclusive future At Thomson Reutersweve been doing just that for almost 160 years. Our industryleadingproducts and services include highly specialized informationenabledsoftware and tools for legal tax accounting and complianceprofessionals combined with the worlds most global news servicesReuters. We help these professionals do their jobs better creatingmore time for them to focus on the things that matter most:advising advocating negotiating governing andinforming.

We are powered bythe talents of 26000 employees across more than 70 countries whereeveryone has a chance to contribute and grow professionally inflexible work environments that celebrate diversity and inclusion.At a time when objectivity accuracy fairness and transparency areunder attack we consider it our duty to pursue them. Sound excitingJoin us and help shape the industries that move societyforward.

Accessibility

As aglobal business we rely on diversity of culture and thought todeliver on our goals. To ensure we can do that we seek talentedqualified employees in all our operations around the worldregardless of race color sex/gender including pregnancy genderidentity and expression national origin religion sexual orientationdisability age marital status citizen status veteran status or anyother protected classification under applicable law. ThomsonReuters is proud to be an Equal Employment Opportunity/AffirmativeAction Employer providing a drugfreeworkplace.

We also makereasonable accommodations for qualified individuals withdisabilities and for sincerely held religious beliefs in accordancewith applicablelaw.

Protect yourself from fraudulent job postingsclickhere to knowmore.

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