Customer Success Manager

2 weeks ago

Dubai, Dubai, United Arab Emirates RELX Full time
Do you enjoy having a consultative approach toward sales?

Do you enjoy collaborating with teams to deliver on common goals?

About our Team


LexisNexis Legal & Professional, which serves customers in more than 150 countries with 11,300 employees worldwide, is part of RELX, a global provider of information-based analytics and decision tools for professional and business customers.

About the Role

As Customer Success Manager, you will engage and manage active users in MENA accounts, spanning law firms, in-house clientele. You will be assessing the needs of the customer, and developing customer specific business plans. You will promote the tailored advantages of our services for each customer's needs, providing excellent service and growing accounts.

Responsibilities:

  • Advocating for law school and firm customers to increase active users
  • Strategically expanding business opportunities through effective upselling and crossselling initiatives.
  • Developing strategic account plans, recognizing sales opportunities, targeting specific sales activities, and analyzing competitor threats
  • Delivering specialized customer presentations that communicate our value proposition and competitor differentiation to create new active users
  • Conducting compelling research, analysis of findings and sharing information with product, segment and marketing
  • Executing marketing strategies aimed at positioning LexisNexis as an expert source meeting the needs of law firms

Requirements:

  • Have the ability to travel locally to clients
  • Be able to work on your own and manage a territory
  • Be able to work as part of a team accomplishing mutual team goals
  • Demonstrate outstanding networking capabilities and exhibit a professional demeanor, business maturity, and technical knowledge
  • Demonstrate experience developing account plans and coordinating key stakeholders and resources to positively impact clients
  • Have excellent verbal and written communication skills
  • Demonstrate deep product, content or practice area knowledge to acts as a resource for sales and marketing
Work in a way that works for you

We promote a healthy work/life balance across the organisation. We offer an appealing working prospect for our people.

With numerous wellbeing initiatives, shared parental leave, study assistance and sabbaticals, we will help you meet your immediate responsibilities and your long-term goals.


  • Working flexible hours flexing the times when you work in the day to help you fit everything in and work when you are the most productive
Working for you

We know that your well-being and happiness are key to a long and successful career.

These are some of the benefits we are delighted to offer:

Enhanced family support and Shared Parental Leave

Competitive pension contributions

Optional Private Medical and Dental Insurance

About the Business


LexisNexis Legal & Professional provides legal, regulatory, and business information and analytics that help customers increase their productivity, improve decision-making, achieve better outcomes, and advance the rule of law around the world.

As a digital pioneer, the company was the first to bring legal and business information online with its Lexis and Nexis services.


LexisNexis, a division of RELX Group, is an equal opportunity employer: qualified applicants are considered for and treated during employment without regard to race, color, creed, religion, sex, national origin, citizenship status, disability status, protected veteran status, age, marital status, sexual orientation, gender identity, genetic information, or any other characteristic protected by law.

We are committed to providing a fair and accessible hiring process.

If you have a disability or other need that requires accommodation or adjustment, please let us know by completing our Applicant Request Support Form:

, or please contact

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