Client Servicing Officer

2 weeks ago


Dubai, Dubai, United Arab Emirates Times World Information Technology Full time

Key responsibilities:

  • Establish and maintain strong relationships with clients through regular communication and updates
  • Collaborate with the development team to ensure that project timelines and deliverables are met
  • Communicate effectively with clients to understand their requirements and provide them with regular progress updates
  • Manage client expectations by addressing any concerns or issues that arise during the project lifecycle
  • Prepare project proposals and manage project budgets
  • Provide timely and accurate reports on project status and client feedback
  • Identify and pursue new business opportunities with existing clients
  • Act as the primary point of contact for clients and respond to their inquiries in a timely and professional manner

Requirements (Qualifications/Experience/Competencies):

  • Bachelor's degree in Business Administration, IT, Marketing or a related field
  • Proven experience in client servicing or account management, preferably in a web development or related industry
  • Strong communication, interpersonal, and negotiation skills
  • Excellent command of both English and Arabic languages is preferred
  • Excellent organizational and project management skills
  • Data analytics skills and market research experience would be an added advantage
  • Ability to work effectively in a team environment and under pressure
  • Familiarity with project management tools and methodologies
  • Prior experience working with government entities in the UAE is preferred


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