Client Servicing Officer
2 weeks ago
Key responsibilities:
- Establish and maintain strong relationships with clients through regular communication and updates
- Collaborate with the development team to ensure that project timelines and deliverables are met
- Communicate effectively with clients to understand their requirements and provide them with regular progress updates
- Manage client expectations by addressing any concerns or issues that arise during the project lifecycle
- Prepare project proposals and manage project budgets
- Provide timely and accurate reports on project status and client feedback
- Identify and pursue new business opportunities with existing clients
- Act as the primary point of contact for clients and respond to their inquiries in a timely and professional manner
Requirements (Qualifications/Experience/Competencies):
- Bachelor's degree in Business Administration, IT, Marketing or a related field
- Proven experience in client servicing or account management, preferably in a web development or related industry
- Strong communication, interpersonal, and negotiation skills
- Excellent command of both English and Arabic languages is preferred
- Excellent organizational and project management skills
- Data analytics skills and market research experience would be an added advantage
- Ability to work effectively in a team environment and under pressure
- Familiarity with project management tools and methodologies
- Prior experience working with government entities in the UAE is preferred
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