Order Processing Executive

1 week ago

Dubai, Dubai, United Arab Emirates JM Foods UAE Full time
Summary


Join the dynamic team at JM Foods as an Order Processing Executive, a pivotal role ensuring seamless operations from order receipt to fulfillment.

This position serves as the backbone of our customer satisfaction model, directly contributing to our reputation for excellence in service.


In this role, you will harness your meticulous attention to detail and organizational prowess to accurately process orders, coordinate with logistics, and ensure timely delivery.

You will collaborate closely with sales, inventory, and shipping departments, acting as a crucial liaison to streamline operations.

JM Foods is dedicated to nurturing talent, offering ample growth opportunities for individuals eager to advance their careers. This unique position offers the chance to significantly impact our operational efficiency and customer experience.

We're seeking someone passionate about improving processes and driving results.

If you're ready to take on a challenging yet rewarding role within a supportive and forward-thinking company, we would love to hear from you.


Responsibilities:

  • You will meticulously process all incoming orders from our diverse client base, ensuring accuracy in quantities, products specifications, and delivery details to uphold JM Foods' reputation for reliability.
  • We expect you to maintain an uptodate knowledge of our product range, including seasonal variations and new additions, so that you can efficiently manage orders and advise clients as necessary.
  • You shall collaborate closely with the logistics team to schedule deliveries, optimizing routes and timings to meet customer expectations and minimize delays.
  • You will promptly address and resolve any order discrepancies or issues raised by customers, providing them with timely updates and solutions to ensure their satisfaction with our service.
  • We expect you to utilize our order management system effectively, inputting data accurately and conducting regular checks to keep the database current and reliable.
  • You shall prepare detailed reports on order processing activities, highlighting trends, challenges, and achievements to inform management decisions and strategic planning.
  • You will actively participate in continuous improvement initiatives, suggesting changes to processes or systems that could enhance efficiency, reduce errors, or improve customer experience.
  • We expect you to maintain strict compliance with food safety and handling policies, understanding that the integrity and quality of our products are paramount to our success and our customers' trust.

Requirements:

  • You must be proficient in using order processing software and tools to efficiently handle customer orders.
  • You should have excellent verbal and written communication skills for clear interaction with customers and team members alike.
  • We expect you to demonstrate high accuracy when entering order details, ensuring all information is correct and uptodate.
  • You must closely monitor inventory levels and collaborate with the supply chain department to prevent stock shortages.
  • You need to be capable of managing multiple orders simultaneously while maintaining focus on deadlines and customer expectations.
  • We rely on your ability to quickly adapt to changes in product availability or delivery schedules and communicate these changes effectively to customers.
  • You should exhibit problemsolving skills, especially in situations involving order discrepancies or customer complaints, providing timely and effective resolutions.
  • We value your commitment to continuously improve the order processing system by suggesting and implementing efficiency enhancements.

Skills:

  • Order management proficiency
  • Inventory control understanding
  • Data entry accuracy
  • Customer service excellence
  • ERP software skills
  • Detailoriented mindset
  • Effective communication
  • Problemsolving ability
  • Time management capability
  • Team collaboration

Job Types:
Full-time, Permanent

Application Question(s):

  • What is your visa status? If you're on an Employment Visa, please state your Notice Period. If you're on a Visit Visa, please state the visa Expiry Date.
  • What makes you the best fit for this role?
  • Please state your last drawn salary details and your expectations for the role outlined here.

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