Manager-customer Service/sales Support with Sound

2 weeks ago


Jebel Ali, United Arab Emirates MASS ALLIED FREIGHTERS Full time

Freight forwarding company in JAFZA, seeking a highly skilled and experienced Manager to oversee our Customer Service and Sales Support team.


Responsibilities:

  • Lead, mentor, and motivate the Customer Service and Sales Support teams to achieve departmental goals and objectives.
  • Develop strategies to enhance customer satisfaction by ensuring prompt resolution of inquiries, complaints, and issues.
  • Monitor team performance metrics, such as response times, call quality, customer satisfaction scores, and sales targets.
  • Collaborate with cross-functional teams to streamline processes and improve overall efficiency.
  • Stay updated on industry trends, regulations, and market changes related to AIR/SEA/LAND logistics.
  • Coordinate with the operations team to identify potential business opportunities and drive revenue growth.
  • Ensure compliance with company policies, procedures, and legal requirements.
  • Foster a positive work environment by promoting teamwork, open communication, and professional development.

Requirements:

  • Minimum of 5 years of experience in a managerial role within the AIR/SEA/LAND logistics industry.
  • Proven track record in leading high-performing teams in a customer service or sales support capacity.
  • Sound knowledge of AIR/SEA/LAND logistics operations and industry best practices.
  • Strong leadership skills with the ability to inspire and motivate others towards achieving common goals.
  • Excellent communication skills (both verbal and written) with the ability to effectively interact with clients, team members, and stakeholders.

Ability to commute/relocate:

  • Jebel Ali: Reliably commute or planning to relocate before starting work (required)

Experience:

- customer service: 5 years (preferred)

Application Deadline: 25/08/2023

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