Customer Service Representative

5 months ago


Jebel Ali, United Arab Emirates Washmen Laundry LLC Full time

**About Washmen**

Established in 2015, Washmen is your go-to app for outsourcing your dry cleaning and laundry. An award-winning pioneer in its industry, Washmen is well recognized for its quality, consistency and convenience. Washmen’s mission is to replace your washing and drying machine using state of the art technology and user-friendly app. The service is aimed at people who lead busy lives and need quick solutions for tasks that consume big chunks of their day.

Washmen operates in Dubai & Abu Dhabi and caters to more than 50,000 users. Washmen’s offices in Dubai, Beirut & Istanbul are home to a steadily growing team of young professionals.

Washmen is gearing up to scale. Being part of one of the fastest growing startups in the Middle East, Washmen will provide you with a unique experience; helping shape a company facing the adventures and challenges of growth.

**Responsibilities**:

- Deliver superior service to customers by always positively surprising them.
- Be proactive in handling potential customer difficulties
- Be proactive in addressing potential operational breakdowns
- Think like an owner and make suggestions to improve the business like an owner
- Communicate with empathy and compassion.
- Learn and internalize the Washmen process for handling damage and missing item claims.
- Proactively manage customer expectations in a manner that is realistic.
- Manage the customer’s experience and steer it towards a positive experience.
- Always be 2 steps ahead of any customer claim or resistance to a proposal and address it in advance.
- Develop and acquire a strong laundry and dry-cleaning knowledge base in order to address customer claims with confidence and explain cases. This relaxes customers and increases their trust in our service.
- Continuously suggest methods to improve the customer service process.
- Develop empathy
- Learn the company’s Customer Service Principles and learn to balance a Principle-based approach to customer service with our Procedural based approach.
- Always maintain a lighthearted, professional but very friendly and personal tone on the phone.
- Pursue continuous learning in the fields of communication, customer service and laundry.
- Pursue knowledge in personal matters of interest at least 1 hour a week on company time.
- Identify personal limitations and request help from peers and management when you need it.

**Requirements**:

- 1-2 years of experience in customer experience with a bachelor’s degree.
- Excellent English communication skills, written and spoken.

**Salary**: AED4,000.00 per month

Ability to commute/relocate:

- Jebel Ali: Reliably commute or planning to relocate before starting work (preferred)

**Experience**:

- customer service: 1 year (required)



  • Jebel Ali, United Arab Emirates Washmen Laundry LLC Full time

    We at Washmen are looking to hire a Customer Service Representative - Russian Speaking to join our team! **Requirements**: - Should also have at least 1 - 2 years of customer service experience **Salary**: Up to AED 4000 Location: Jebal Ali **Salary**: Up to AED4,000.00 per month **Salary**: Up to AED4,000.00 per month **Experience**: - customer...


  • Jebel Ali, United Arab Emirates Washmen Laundry LLC Full time

    We at Washmen are looking to hire a Customer Service Representative - Russian Speaking to join our team! **Requirements**: - Should also have at least 1 - 2 years of customer service experience **Salary**: Up to AED 4000 Location: Jebal Ali **Salary**: Up to AED4,000.00 per month Pay: Up to AED4,000.00 per month **Experience**: - customer service: 1...


  • Jebel Ali, United Arab Emirates Washmen Laundry LLC Full time

    We at Washmen are looking to hire a Customer Service Representative to join our team! **Requirements**: - Should also have at least 1 - 2 years of customer service experience **Salary**: Up to AED 4000 Location: Jebal Ali **Salary**: Up to AED4,000.00 per month


  • Jebel Ali, United Arab Emirates Washmen Laundry LLC Full time

    **Job description** **About Washmen** Established in 2015, Washmen is your go-to app for outsourcing your dry cleaning and laundry. An award-winning pioneer in its industry, Washmen is well recognized for its quality, consistency and convenience. Washmen’s mission is to replace your washing and drying machine using state of the art technology and...


  • Jebel Ali, United Arab Emirates Washmen Laundry LLC Full time

    **About Washmen** Established in 2015, Washmen is your go-to app for outsourcing your dry cleaning and laundry. An award-winning pioneer in its industry, Washmen is well recognized for its quality, consistency and convenience. Washmen’s mission is to replace your washing and drying machine using state of the art technology and user-friendly app. The...

  • Customer Service Agent

    5 months ago


    Jebel Ali, United Arab Emirates DSV Full time

    If you are a current DSV employee and interested in a position in another country, please contact your Human Resource representative to discuss the process and requirements of applying. Job Req Number: 81015 Time Type: Full Time Per client's job description but not limited to **DSV - Global transport and logistics** DSV is a dynamic workplace that...


  • Jebel Ali, United Arab Emirates Washmen Laundry LLC Full time

    Washmen is gearing up to scale. Being part of one of the fastest growing startups in the Middle East, Washmen will provide you with a unique experience; helping shape a company facing the adventures and challenges of growth. **Responsibilities**: - Deliver superior service to customers by always positively surprising them. - Be proactive in handling...


  • Jebel Ali, United Arab Emirates Washmen Laundry LLC Full time

    Washmen is gearing up to scale. Being part of one of the fastest growing startups in the Middle East, Washmen will provide you with a unique experience; helping shape a company facing the adventures and challenges of growth. **Responsibilities**: - Deliver superior service to customers by always positively surprising them. - Be proactive in handling...


  • Jebel Ali, United Arab Emirates Washmen Laundry LLC Full time

    **Job description** **About Washmen** Established in 2015, Washmen is your go-to app for outsourcing your dry cleaning and laundry. An award-winning pioneer in its industry, Washmen is well recognized for its quality, consistency and convenience. Washmen’s mission is to replace your washing and drying machine using state of the art technology and...


  • Jebel Ali, United Arab Emirates Washmen Laundry LLC Full time

    **Job description** **About Washmen** Established in 2015, Washmen is your go-to app for outsourcing your dry cleaning and laundry. An award-winning pioneer in its industry, Washmen is well recognized for its quality, consistency and convenience. Washmen’s mission is to replace your washing and drying machine using state of the art technology and...


  • Jebel Ali, United Arab Emirates Washmen Laundry LLC Full time

    **About Washmen** Established in 2015, Washmen is your go-to app for outsourcing your dry cleaning and laundry. An award-winning pioneer in its industry, Washmen is well recognized for its quality, consistency and convenience. Washmen’s mission is to replace your washing and drying machine using state of the art technology and user-friendly app. The...

  • Sales Representative

    5 months ago


    Jebel Ali, United Arab Emirates Transhome Translation Full time

    We are Hiring! Our office in Dubai is looking for a Sales Representative who can promote our translation services using creative marketing strategies to our existing and prospective local and international clients. Preferred Qualifications: - Attractive Salary - Presentable, with a dynamic and adaptable attitude - Proven ability to meet and exceed monthly...


  • Jebel Ali, United Arab Emirates CSS Group Full time

    Jebel Ali, Dubai - UAE Posted 4 hours ago Active Consolidated Shipping Services LLC Key Responsibilities Maintaining a positive, empathetic, and professional attitude toward customers at all times. Proactive way of working, regular follow up and updates to the customer. Responding promptly to customer inquiries. Communicating with customers through...


  • Jebel Ali, United Arab Emirates Perfect Purity LLC Full time

    **Job Title**:Sales Support Representative **Work Location**: Jebel Ali Freezone, Dubai-UAE **Company Profile**: - **Perfect Purity**_ is a distribution and publishing company established in 2015. We specialize in supplying books and library resources to schools, universities, and institutions across the GCC. As the exclusive agent for Pearson Education...


  • Jebel Ali, United Arab Emirates Global ME Recruitment Network Full time

    Position : Customer Service Executive (Logistics) Experience : 2 - 3 yrs (JAFZA ) Mandatory Salary : 4k - 5k Qualifications and Skills: - Bachelor’s degree - Minimum 2 to 3 years’ experience in Dubai as an Export Coordinator. - In-depth knowledge of export procedures, customs regulations, and documentation requirements. - Strong organizational and...


  • Jebel Ali, United Arab Emirates Modern Freight Company LLC Full time

    Interact with customers to provide information and resolve inquiries. - Prepare daily reports on customer interactions and status updates. - Maintain accurate records of customer interactions and transactions. - Collaborate with team members to ensure high-quality customer service. **Requirements**: - Proficiency in Arabic is highly preferred. - Strong...


  • Jebel Ali, United Arab Emirates A Q C DECORATION DESIGN & IMPLEMENTATION Full time

    **Age Range**: 24-30 **Scope of Work**: **Duties and Responsibilities**: 1. Manage and respond to customer inquiries on platforms like Dubizzle and Facebook, ensuring high levels of customer satisfaction. 2. Welcome and assist customers during their visits to the workshop, providing detailed product information and guidance. 3. Develop and implement basic...


  • Jebel Ali, United Arab Emirates A Q C DECORATION DESIGN & IMPLEMENTATION Full time

    **Age Range**: 24-30 **Scope of Work**: Duties and Responsibilities: 1. Manage and respond to customer inquiries on platforms like Dubizzle and Facebook, ensuring high levels of customer satisfaction. 2. Welcome and assist customers during their visits to the workshop, providing detailed product information and guidance. 3. Develop and implement basic...


  • Jebel Ali, United Arab Emirates Global ME Recruitment Network Full time

    Position : Customer Service Executive (Logistics) Experience : 2 - 3 yrs (JAFZA ) Mandatory Salary : 6000 Qualifications and Skills: - Bachelor’s degree - Minimum 2 to 3 years’ experience in Dubai as an Export Coordinator. - In-depth knowledge of export procedures, customs regulations, and documentation requirements. - Strong organizational and...


  • Jebel Ali, United Arab Emirates A Q C DECORATION DESIGN & IMPLEMENTATION Full time

    **Job description** **Age Range**: 24-30 **Scope of Work**: Duties and Responsibilities: 1. Manage and respond to customer inquiries on platforms like Dubizzle and Facebook, ensuring high levels of customer satisfaction. 2. Welcome and assist customers during their visits to the workshop, providing detailed product information and guidance. 3. Develop...