Customer Service Manager Jobs In Dubai UAE 2023

2 weeks ago


Dubai, Dubai, United Arab Emirates Siemens Full time
Customer Service Manager Jobs In Dubai UAE 2023 | SiemensFor More Top Organization Jobs Click HereDescription:

We are looking for an experienced Customer Service Manager to provide excellent customer service and to promote this idea throughout the organization.

The goal is to keep the department running in an efficient and profitable manner, to increase customer satisfaction, loyalty and retention and to meet their expectations/.

Responsibilities
Improve customer service experience, create engaged customers and facilitate organic growthTake ownership of customers issues and follow problems through to resolutionSet a clear mission and deploy strategies focused towards that missionDevelop service procedures, policies and standardsKeep accurate records and document customer service actions and discussionsAnalyse statistics and compile accurate reportsRecruit, mentor and develop customer service agents and nurture an environment where they can excel through encouragement and empowermentKeep ahead of industry's developments and apply best practices to areas of improvement
Requirements
Proven working experience as a Customer Service Manager, Retail Manager or Assistant ManagerExperience in providing customer service supportExcellent knowledge of management methods and techniquesProficiency in EnglishWorking knowledge of customer service software, databases and toolsAwareness of industry's latest technology trends and applicationsAbility to think strategically and to lead
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