Senior Personal Shopping Manager

1 week ago


Dubai, Dubai, United Arab Emirates CHALHOUB Group Full time
  • Ensure each person in the team has a robust plan around how they are going to grow their client book and hit their targets.
  • Build a talent pipeline of shoppers to support the Threads middle east growth ambitions.
  • Collaborate with local supply within the region to further strengthen the offering.
  • Lead weekly data-driven 121's with team members focused around agreed goals, sales heat maps and reports
  • Provide Sales and Customer Service expertise to resolve any problems escalated by the team.
  • Work cross functionally with the wider sales team to develop best practices for client outreach activity on a daily and weekly basis.
  • Continue to develop the client relations proposition and all key events within the GCC
  • Own the business development for the region, partnering with marketing, brands and sales strategy to execute activations, events and initiatives.

What You'll Need To Succeed

  • Worked for at least 2 luxury brand within a sales leadership capacity in the middle east
  • Have demonstrable experience hiring and developing high performing sales teams
  • Have led a sales team to go from 5M-15M sales within a 12 month period
  • Proven experience creating and executing business development
  • A firm understanding of the middle eastern UHNW and HNW client expectations
  • Proven experience building from the ground up or working in a satellite office
  • Line management experience within a global retail platform


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